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2023 Jeep Grand Cherokee L problems, recalls and owner complaints
What the 2023 Jeep Grand Cherokee L has been recalled for and what owners report, from official government data. Updated October 25, 2026.
- 6safety recalls
- 95owner complaints
- 3crash reports
- 2fire reports
- 0injuries reported
95 complaints, against an average of 84 for the other 5 Jeep Grand Cherokee L model years.
Every Jeep Grand Cherokee L model year with its number of owner complaints. Pick a year to compare.
What goes wrong with the 2023 Jeep Grand Cherokee L?
The components named most often in the 95 owner complaints. One complaint can name several, so the shares can add up to more than 100%.
What symptoms do 2023 Jeep Grand Cherokee L owners describe?
Found by reading the text of all 95 owner complaints. Tap a symptom for the answer, a real owner quote and any related recall.
- Why does the infotainment screen freeze, reboot or go black in my 2023 Jeep Grand Cherokee L?4 owners · 4.2%
- Why won't my 2023 Jeep Grand Cherokee L start?3 owners · 3.2%
- Why does my 2023 Jeep Grand Cherokee L accelerate unexpectedly or surge?3 owners · 3.2%
- Why do the headlights or taillights fail on my 2023 Jeep Grand Cherokee L?3 owners · 3.2%
Has the 2023 Jeep Grand Cherokee L been recalled?
6 U.S. safety recalls. Repairs are free at a franchised dealer; some are done over the air.
Suspension: Rear: Springs: Coil Springs Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Risk: Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Fix: Dealers will replace the rear coil spring lower isolators, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed September 29, 2026. Additional letters will be sent once the final remedy is available. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 89D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026. This recall replaces NHTSA recall numbers 26V051 and 23V413. Vehicles already repaired under the previous recalls will need to have the new remedy completed.
Air Bags: Air Bags/Restraint Control Module: Software Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Risk: Delayed air bag deployment during a crash increases the risk of injury.
Fix: Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
Suspension: Rear: Springs: Coil Springs Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Risk: Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Fix: Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.
Seats: Mid/Rear Assembly: Head Restraint Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Risk: Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Fix: Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Visibility: Defroster/Defogger/Hvac System: Fan/Motor Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The blower motor may fail, which can cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Risk: An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
Fix: Dealers will inspect and replace the blower motor, as necessary free of charge. Owner notification letters were mailed July 8, 2025. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 49C.
Air Bags: Side/Window Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Fix: Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
Is the 2023 Jeep Grand Cherokee L recalled in the UK or Europe?
Recalls issued by the UK's DVSA and through the EU's Safety Gate system that cover this model and build period. European models can differ from U.S. ones, and "years estimated" means the recall gave no build dates, so confirm your own car with your registration or VIN.
UK DVSAOn affected vehicles the rear coil springs may not have been installed correctly which may lead to one or both of them detaching from the…On affected vehicles the rear coil springs may not have been installed correctly which may lead to one or both of them detaching from the vehicle while driving.
Risk: On affected vehicles the rear coil springs may not have been installed correctly which may lead to one or both of them detaching from the vehicle while driving.
Fix: Inspect installation of both rear coil springs and if necessary remove and refit correctly.
What do 2023 Jeep Grand Cherokee L owners report?
12 of the 95 complaints, the most recent for the most-reported components, as the owners wrote them. NHTSA removes names and VINs; long reports are trimmed. CarHooq has not verified individual claims.
I had my rear spring come oof and a friend mecanich put it back on and told me about the recall. i took it to the dealership and they fixed 3 out of th 5 recalls but the recall i am worried about is the campaign 89d that the do not have the fix for which is the rear springs coming off which it has. i have pictures. i have asked for a rental car but the dealership says no that it is safe to drive and I asked them to sign a pwpwer saying it was saft to drive and they would take the responsibily if something happened and they said no. They told me to call Stellantis and they called the dealership…
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving, the A/C blew alternately through the vents directed toward the contact and through the defrost vents. The contact stated that the A/C failed to blow air through both vents simultaneously, and the air was unintentionally hot or cold. The contact stated that there was an abnormal odor during the failure. Additionally, the heated seat was intermittently inoperable. The dealer was notified of the failure by phone, but the contact declined to pay for a diagnostic test. The vehicle was taken to an independent…
The contact owns a 2023 Jeep Grand Cherokee L. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2023 Jeep Grand Cherokee Summit unexpectedly applied the brakes while traveling approximately 78 mph with Adaptive Cruise Control engaged. There was no vehicle, object, or obstruction directly ahead. The forward collision/ACC warning activated immediately before the vehicle braked. At approximately the same time, the driver had touched the power lumbar button to disengage the lumbar. The lumbar had independently activated approximately 15–20 minutes earlier. Not sure if the 2 are related or if the is just coincidental?
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving 20 MPH, the headlight high beams failed to automatically activate as designed. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the automatic high/low beam activation system was inoperable. However, the vehicle was not repaired because the dealer was unable to repair the vehicle. The contact referenced NHTSA Campaign Number: 24V130000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). The manufacturer was notified of the failure. The failure mileage was 40,000.
We were accelerating from a stop light and reached about 50 mph when the brakes activated and large red letters saying “BRAKE” were displayed on the drivers dash screen and an alarm sounded. The vehicle slowed rapidly and suddenly. Fortunately we were around no other traffic so there was no collision. There were no impediments on the roadway which might have reasonably caused the brakes to activate.
I am experiencing two serious issues with my Jeep that have raised significant safety concerns. First, the front passenger seat's lumbar bladder repeatedly inflates on its own, making the seat extremely uncomfortable and causing severe back pain for anyone sitting in it. I have been informed that this is a known issue affecting many Jeeps of this model. The dealership previously deflated the lumbar bladder under warranty, but now the problem has returned. I was told I must pay for the repair out of pocket because the previous deflation supposedly voided or disqualified the warranty coverage. I…
The starter/starter solenoid and related engine oil sealing have failed three times. Most recently on 6/18/2026, and previously in 2024 and 2025, the vehicle would not start: the dashboard illuminated but the engine would not crank. The engine then began smoking and a burning electrical smell entered the cabin. My wife and young child were in the vehicle. The vehicle was rendered completely inoperable and had to be towed each time. Safety risk: an engine that smokes and emits a burning electrical odor upon attempted starting presents a fire hazard to occupants. On the most recent occurrence…
While driving, the vehicle displayed a "Service Shifter" warning with no prior warning lamps or symptoms. The transmission then dropped out of Drive into Neutral on its own while the vehicle was moving, causing it to roll before the vehicle automatically shifted itself into Park and applied the parking brake. The vehicle could be shifted back into Drive but repeatedly slipped out of gear into Neutral again within about a minute each time. After parking, the gear indicator display (P/R/N/D) stopped illuminating entirely and has not returned. The vehicle is now unresponsive to the rotary shifter…
My 2023 Jeep Grand Cherokee L Limited has had an issue since I purchased it in March 2024 that has a loud booming sound that comes out of the speakers when you turn it on. It exceeds 70 dBA when it happens and causes me ear pain. My dealer has reported it numerous times and it is known to Jeep but they still have not come up with a fix. You can see this issue documented in a reddit post: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
There have been many components and issues that were and were attempted to be repaired. The vehicle is available for any inspection needed. I am afraid to drive the vehicle. My safety, my family’s safety and everyone around us front behind it doesn’t matter everyone is at risk. The vehicle for no reason at all just stopped. A very intense and.violent stop then the automatic braking and pedestrian warnings alerts came off. The vehicle did NOT come to a slow stop it felt like we hit into a brick wall. The dealership is never able to recreate or fix anything. Doubt they even try. They don’t put…
Vehicle continuously has a problem with the alignment and tow link issues suspension problems that cause the vehicle to go out of alignment often. This is a continuing problem that has me going in for repairs more often than I should have to over the last 2 years. Many repairs for the same problem.
2023 Jeep Grand Cherokee L: questions owners ask
Is the 2023 Jeep Grand Cherokee L reliable?
NHTSA data alone cannot rate reliability, but it shows what owners reported. Owners filed 95 complaints with NHTSA about the 2023 Jeep Grand Cherokee L; the most common categories were suspension (38, 40%), electrical system (23, 24.2%), forward collision avoidance (12, 12.6%). There are 6 safety recalls. 3 complaints mention a crash, 2 mention a fire.
What are the most common problems with the 2023 Jeep Grand Cherokee L?
Across 95 owner complaints filed with NHTSA, the categories mentioned most often are suspension (40% of complaints), electrical system (24.2% of complaints), forward collision avoidance (12.6% of complaints), service brakes (7.4% of complaints), engine (6.3% of complaints). One complaint can name several components.
Does the 2023 Jeep Grand Cherokee L have any recalls?
Yes. NHTSA lists 6 recalls for the 2023 Jeep Grand Cherokee L; the most recent (campaign 26V562000, 2026-09-01) concerns Suspension: Rear: Springs: Coil Springs. Recall repairs are free at a franchised dealer; check your VIN at nhtsa.gov/recalls.
Why does the infotainment screen freeze, reboot or go black in my 2023 Jeep Grand Cherokee L?
4 of the 95 owner complaints NHTSA has on file for the 2023 Jeep Grand Cherokee L (4.2%) describe the infotainment or touch screen freezing, rebooting or going black. One owner wrote: "Vehicle has experienced repeated electrical system failures affecting engine operation, safety systems, and interior electronics from April 2025 through April 2026. Details: April 2025 (under warranty): Vehicle lost power and died." (NHTSA complaint 11728673, April 2026). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Why won't my 2023 Jeep Grand Cherokee L start?
3 of the 95 owner complaints NHTSA has on file for the 2023 Jeep Grand Cherokee L (3.2%) describe the car failing to start. One owner wrote: "The starter/starter solenoid and related engine oil sealing have failed three times. Most recently on 6/18/2026, and previously in 2024 and 2025, the vehicle would not start: the dashboard illuminated but the engine would not crank." (NHTSA complaint 11751966, July 2026). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Why does my 2023 Jeep Grand Cherokee L accelerate unexpectedly or surge?
3 of the 95 owner complaints NHTSA has on file for the 2023 Jeep Grand Cherokee L (3.2%) describe unexpected or sudden acceleration, or surging. One owner wrote: "Computer telling vehicle to do a sudden unintended acceleration. Forward collision warning system did not respond. Air bags didn’t deploy. No diagnostics have been done. No warning lamps illuminated on dash. Vehicle currently is at repair shop." (NHTSA complaint 11695181, October 2025). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Why do the headlights or taillights fail on my 2023 Jeep Grand Cherokee L?
3 of the 95 owner complaints NHTSA has on file for the 2023 Jeep Grand Cherokee L (3.2%) describe headlights, taillights or brake lights failing or condensation in the lamps. One owner wrote: "I rented this car from Fox Rental Cars at Seatac Airpot between 2/18/26 and returned 2/23/26. While in the AUTO setting for headlights, the high beams suddenly shut off and quick working. Then the tail lights quit working." (NHTSA complaint 11721794, March 2026). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Check your own Grand Cherokee L
Counts are a starting point, not a verdict: popular models collect more complaints because more of them are on the road, and NHTSA does not verify individual reports. To see whether a recall is still open on your car, enter your VIN at nhtsa.gov/recalls (U.S.) or your registration at check-vehicle-recalls.service.gov.uk (UK). Had a safety problem? Report it to NHTSA; complaints are what trigger investigations and recalls.
Data: NHTSA Office of Defects Investigation recall and complaint databases (public domain), DVSA vehicle recalls (Open Government Licence v3.0), retrieved October 25, 2026. Model year 2023 only.