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2020 Jeep Grand Cherokee problems, recalls and owner complaints
What the 2020 Jeep Grand Cherokee has been recalled for and what owners report, from official government data. Updated October 25, 2026.
- 3safety recalls
- 241owner complaints
- 24crash reports
- 5fire reports
- 13injuries reported
241 complaints, against an average of 697 for the other 14 Jeep Grand Cherokee model years.
Every Jeep Grand Cherokee model year with its number of owner complaints. Pick a year to compare.
What goes wrong with the 2020 Jeep Grand Cherokee?
The components named most often in the 241 owner complaints. One complaint can name several, so the shares can add up to more than 100%.
What symptoms do 2020 Jeep Grand Cherokee owners describe?
Found by reading the text of all 241 owner complaints. Tap a symptom for the answer, a real owner quote and any related recall.
- Why does my 2020 Jeep Grand Cherokee stall, lose power or shut off while driving?23 owners · 9.5% · Recall 23V411000
- Why is the check engine light on in my 2020 Jeep Grand Cherokee?18 owners · 7.5%
- Why won't my 2020 Jeep Grand Cherokee start?14 owners · 5.8%
- Has the 2020 Jeep Grand Cherokee had engine failures?12 owners · 5%
- Why does my 2020 Jeep Grand Cherokee idle rough, misfire or hesitate?12 owners · 5%
- Has the 2020 Jeep Grand Cherokee had transmission failures?8 owners · 3.3%
Has the 2020 Jeep Grand Cherokee been recalled?
3 U.S. safety recalls. Repairs are free at a franchised dealer; some are done over the air.
Engine And Engine Cooling Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Risk: An engine stall can increase the risk of a crash.
Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Fuel System, Diesel: Delivery: Fuel Pump Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Fix: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Back Over Prevention: Sensing System: CameraOver-the-air fix Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Is the 2020 Jeep Grand Cherokee recalled in the UK or Europe?
Recalls issued by the UK's DVSA and through the EU's Safety Gate system that cover this model and build period. European models can differ from U.S. ones, and "years estimated" means the recall gave no build dates, so confirm your own car with your registration or VIN.
UK DVSA2020-2025 Jeep Wrangler and 2022-2026 Jeep Grand Cherokee PHEV vehicles.2025 Jeep Wrangler and 2022-2026 Jeep Grand Cherokee PHEV vehicles. High voltage battery.
Risk: On affected vehicles the High Voltage (HV) battery may have been built with a battery pack which contains cells which are susceptible to separator damage which combined with other complex interactions within the cells may lead to a vehicle fire.
Fix: Reprogram the battery pack control module with modified software and check and if necessary replace the HV Battery.
UK DVSA2014-2020 Jeep Grand Cherokee 3.0L diesel.2020 Jeep Grand Cherokee 3.0L diesel. Loss of crankshaft reference position. Software update.
Risk: On affected vehicles there is a risk of the loss of crankshaft reference position that can result in an engine stall as well as loss of the ability to restart the engine. A loss of motive power can cause a vehicle crash without prior warning.
Fix: Install modified software to the Powertrain Control Module (PCM).
UK DVSAHigh pressure fuel pump
Risk: On affected vehicles the high-pressure fuel pump (HPFP) may fail prematurely.
Fix: Replacement of the high-pressure fuel pump (HPFP) and inspection. If required replacement of additional fuel system components.
UK DVSAFront upper control arm to steering knuckle pinch bolts
Risk: On affected vehicles the Upper Control Arm (UCA) pinch bolts may have been damaged during vehicle assembly. A damaged pinch bolt may break and result in the loss of clamp load between the UCA ball joint and the knuckle.
Fix: Replacement of the Upper Control Arm (UCA) pinch bolts.
UK DVSAWindscreen defrost
Risk: Affected vehicles may have been built with incorrectly programmed Hybrid Control Processor (HCP) software which may result in a disabled windscreen defrost system under certain conditions.
Fix: Update the hybrid control Processor (HCP) software.
UK DVSAOn affected vehicles the rear coil springs may not have been installed correctly which may lead to one or both of them detaching from the…On affected vehicles the rear coil springs may not have been installed correctly which may lead to one or both of them detaching from the vehicle while driving.
Risk: On affected vehicles the rear coil springs may not have been installed correctly which may lead to one or both of them detaching from the vehicle while driving.
Fix: Inspect installation of both rear coil springs and if necessary remove and refit correctly.
UK DVSAThe Hydraulic Control Unit (HCU/ABS) Anti-lock Brake System module may have been built with a Hydraulic Control Unit (HCU/ABS) Anti-lock…The Hydraulic Control Unit (HCU/ABS) Anti-lock Brake System module may have been built with a Hydraulic Control Unit (HCU/ABS) Anti-lock Brake System module that falsely reads pressure in the primary circuit.
Risk: The Hydraulic Control Unit (HCU/ABS) Anti-lock Brake System module may have been built with a Hydraulic Control Unit (HCU/ABS) Anti-lock Brake System module that falsely reads pressure in the primary circuit.
Fix: The repair is the installation of new software to the HCU/ABS module.
UK DVSAThe engine tone wheel which provides a signal to the crankshaft position sensor may fail
Risk: The engine tone wheel which provides a signal to the crankshaft position sensor may fail.
Fix: Replace the engine tone wheel.
EU Safety GateA fault in the hydraulic control unit of the ABS system may cause an incorrect pressure reading.This could inadvertently activate the brake light, deactivate the ABS and ESP, and allow the vehicle to start and shift out of Park without the brake pedal being depressed, increasing the risk of unintended vehicle movement, accidents and injury.
Measures: Type of economic operator taking notified measure(s): Other; Category of measure(s): Recall of the product from end users; Date of entry into force: 08/09/2026
EU Safety GateAn incorrectly fitted rear coil spring may detach from the vehicle, which could affect vehicle handling and create a hazard for following…An incorrectly fitted rear coil spring may detach from the vehicle, which could affect vehicle handling and create a hazard for following traffic. This increases the risk of accidents and injuries.
Measures: Type of economic operator taking notified measure(s): Other; Category of measure(s): Recall of the product from end users; Date of entry into force: 06/07/2026
EU Safety GateThe separator of the high voltage battery may be damaged.This may lead to cell failure and increase the risk of fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe high-voltage battery pack can contain cells having separator damage.A damaged separator can lead to a very rapid chemical chain reaction in the battery. This can cause the battery to overheat, which can start a fire in the vehicle.
Measures: Type of economic operator taking notified measure(s): Importer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe exhaust-gas recirculation (EGR) cooler can be susceptible to thermal fatigue.The exhaust gases can interact with air and other hydrocarbons in the system, which can cause combustion in the inlet manifold. This can lead the vehicle to catch fire.
Measures: Type of economic operator taking notified measure(s): Importer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe upper control arm clamping screw may have been damaged during vehicle assembly.If it breaks, the clamping force between the control arm ball joint and the steering knuckle could be lost. This could cause the wheel to detach, creating a risk of accidents and injuries.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe rear coil springs may be defective and can become detached while the vehicle is in motion, creating a risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateFaulty software may result in the deactivation of the driver, passenger and knee airbags.This will increase the risk of injury in the event of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateIrregularities were found in the emission behaviour of vehicles from FCA US LLC.Years estimatedProducing disproportionate NOx emissions will harm the environment and health of human beings. The product doesn't comply with the requirements laid down in the Regulation on the approval and market surveillance of Motor Vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
Measures: Type of economic operator to whom the measure(s) were ordered: Other; Category of measure(s): Recall of the product from end users; Date of entry into force: 01/10/2020
EU Safety GateDue to the use of defective materials, the crankshaft position sensor’s signalling may be incorrect.As a result the engine will not be able to function.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
What do 2020 Jeep Grand Cherokee owners report?
12 of the 241 complaints, the most recent for the most-reported components, as the owners wrote them. NHTSA removes names and VINs; long reports are trimmed. CarHooq has not verified individual claims.
This concerns the Auto Start Stop (ASS) battery installed at the factory that has the vent hole in the wrong place and was improperly installed so that the vent tube could be dislodged and allow hydrogen gas from charging into the cabin. Both the main battery and ASS battery are installed under the passenger seat and vent outside through a hose. I discovered this situation while replacing the main battery. I contacted Stellantis via email (with and explanation of the numbers in the photo) and they were not willing to address the issue. I have attached a copy of the email and also a photo of…
The radio is delaminating. This is a common complaint for jeep. They need to fix this problem
ABS module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Can’t even use cruise control because my “memory system” and “park sense” are unavailable. Sometimes it makes the wheel super stiff and the acceleration and break pedals super sticky. I see many recalls for 2020 Jeep Grand Cherokee’s, and believe mine should be included. I should’ve have to pay $3,000 out of pocket for something a ton of people are reporting as an issue. I found one reported a few months back with the same issue.
I am writing to make you aware of a safety issue that I have encountered with my 2020 Jeep Grand Cherokee Laredo. On August 21, 2026, the gas pedal/throttle control just fell off as I was driving myself and infant on a busy three lane thoroughfare in [XXX]. I went to slow down the car by braking, but it was very difficult. I went into an empty bus lane so as not to get rear ended or crash into something. Finally, the car systems ceased. No warning lamps came on ever or any messages. I had no problems with the car prior to this occurring. As I said previously, I had my infant in the car with me…
While driving on the interstate at highway speeds, the vehicle suffered a sudden and complete loss of motive power without warning, causing the engine to stall. The vehicle became a severe safety hazard in active traffic as power steering and power braking assists were greatly reduced, nearly causing a high-speed rear-end collision before I could safely coast to the shoulder.Upon investigation, the vehicle completely ran out of gasoline, despite the dashboard fuel gauge explicitly indicating at least a 1/4 tank of fuel remaining.This is the second time this exact failure has occurred. The…
I am submitting this complaint to report a serious safety concern involving my 2020 Jeep Grand Cherokee. At approximately 44,000–45,000 miles, the vehicle suffered a catastrophic engine failure. This was extremely alarming considering the relatively low mileage of the vehicle. The most serious concern occurred while I was attempting to drive the vehicle to the service center. The condition of the vehicle became so severe that I genuinely feared the vehicle could catch fire while I was still inside it. I was terrified for my personal safety and concerned that I could be seriously injured. This…
On the 26th of April 2026, the transfer Case on my 2020 Grand Cherokee (with less 114,000 miles) failed during highway travel. This resulted in a sudden downshift and temporary deceleration followed by illumination of “Service 4wd” display. A short time after, the “Service Electronic Stability Control” indicator displayed followed by another downshift and the unattended transition of the 'Select_Terrain' from 'Auto' to 'Snow'. We were unable to turn off these settings. On the next day, we returned the Jeep to our CDJR dealer for repair. After inspection, the service agent reported that the…
I am reporting a potential safety issue involving my 2020 Jeep Grand Cherokee Limited X. The vehicle developed a condition in which it would not stay running. I brought the vehicle to an authorized Jeep dealership, Valley Motor City in Cuyahoga Falls, Ohio, for a scheduled service appointment on May 19, 2026. The dealership diagnosed and completed approximately $5,200 in repairs. On June 11, 2026, I was informed that the repairs had been completed, but the vehicle still would not stay running. The vehicle has remained at the dealership while technicians have continued attempting to determine…
Airbags did not deploy in an accident where someone ran me into a tree front center of front of car it involves Two injury because airbags didn't come out on impact
At 50k grand cherokee would flash reverse indicator and message shift to park also when reverse would engage it was with a harsh engagement. At 58k transmission would hesitate to shift into 4th gear.at 64k transmission would no shift past 3rd gear. Jeep dealer tried to charge $5900. For a bandage 4th clutch repair or $7000. For rebuild transmission .while I wish to repair it myself parts for transmission are not available and dealership says it won't pass state emissions test with transmission codes.the fact the vehicle can not reach highway speed do to failure and after reading online about…
For the past two years ive been having problems with the steering in the car. the steering wheel constantly pulls to the right. i had to get 4 or 5 wheel alignments in one year because the problem is that bad. i have receipts for the fixes. i recently researched known issues and came across the recall of the "steering gear" affecting Grand Cherokees from 2019 - 2020. My car falls under the 2020 year and i am having the issues of the steering gear. At least that is what a mechanic told me when i got the car inspected. i would like to know why my car doesnt fall within the recall when i have…
It was a clear day as I arrived at work. While pulling into a parking spot, the Jeep suddenly accelerated over a curb and into a tree. I was able to turn the wheel upon seeing the tree, which helped me avoid hitting other vehicles on the opposite side of the island. I had to depress the brakes multiple times before the vehicle finally stopped just short of another tree. During the incident, I was on a conference call. The attendees confirmed that there were no warning sounds from the vehicle—only the sound of the impact. Notably, the airbags did not deploy. The front driver-side area sustained…
2020 Jeep Grand Cherokee: questions owners ask
Is the 2020 Jeep Grand Cherokee reliable?
NHTSA data alone cannot rate reliability, but it shows what owners reported. Owners filed 241 complaints with NHTSA about the 2020 Jeep Grand Cherokee; the most common categories were electrical system (74, 30.7%), engine (50, 20.7%), power train (39, 16.2%). There are 3 safety recalls. 24 complaints mention a crash, 5 mention a fire, 13 injuries were reported.
What are the most common problems with the 2020 Jeep Grand Cherokee?
Across 241 owner complaints filed with NHTSA, the categories mentioned most often are electrical system (30.7% of complaints), engine (20.7% of complaints), power train (16.2% of complaints), air bags (7.1% of complaints), fuel/propulsion system (7.1% of complaints). One complaint can name several components.
Does the 2020 Jeep Grand Cherokee have any recalls?
Yes. NHTSA lists 3 recalls for the 2020 Jeep Grand Cherokee; the most recent (campaign 23V411000, 2023-06-08) concerns Engine And Engine Cooling. Recall repairs are free at a franchised dealer; check your VIN at nhtsa.gov/recalls.
Why does my 2020 Jeep Grand Cherokee stall, lose power or shut off while driving?
23 of the 241 owner complaints NHTSA has on file for the 2020 Jeep Grand Cherokee (9.5%) describe the engine stalling, losing power or shutting off while driving. A related recall exists: campaign 23V411000 (engine and engine cooling). The fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. One owner wrote: "The internal fuel pump/fuel pump circuit on my 2020 Jeep Grand Cherokee (VIN: [XXX] ) failed prematurely, resulting in a sudden and severe 'no-crank' safety hazard." (NHTSA complaint 11739663, May 2026). Recall repairs are free at a dealer; check your VIN at nhtsa.gov/recalls.
Why is the check engine light on in my 2020 Jeep Grand Cherokee?
18 of the 241 owner complaints NHTSA has on file for the 2020 Jeep Grand Cherokee (7.5%) describe the check engine light coming on. One owner wrote: "ABS module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Can’t even use cruise control because my “memory system” and “park sense” are unavailable." (NHTSA complaint 11765635, September 2026). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Why won't my 2020 Jeep Grand Cherokee start?
14 of the 241 owner complaints NHTSA has on file for the 2020 Jeep Grand Cherokee (5.8%) describe the car failing to start. One owner wrote: "Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start." (NHTSA complaint 11716397, February 2026). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Has the 2020 Jeep Grand Cherokee had engine failures?
12 of the 241 owner complaints NHTSA has on file for the 2020 Jeep Grand Cherokee (5%) describe complete engine failure or a replaced engine. One owner wrote: "On September 15–16, 2025, my vehicle was serviced at AutoNation CDJR North Columbus, where the technician documented: “Oil filter housing failed internally.” •No repair, replacement, or warning was provided to me about the risk of catastrophic engine failure." (NHTSA complaint 11722336, March 2026). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Why does my 2020 Jeep Grand Cherokee idle rough, misfire or hesitate?
12 of the 241 owner complaints NHTSA has on file for the 2020 Jeep Grand Cherokee (5%) describe rough idling, misfires or hesitation when accelerating. One owner wrote: "P0303 code. Misfire in cylinder 3. Blown head gasket. 2020 Jeep Grand Cherokee. Car is only five years old with 115000 miles. Dealer suggested a new engine. A $12,000.00 expense to the consumer. $20,000.00 still owed to bank." (NHTSA complaint 11687470, September 2025). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Has the 2020 Jeep Grand Cherokee had transmission failures?
8 of the 241 owner complaints NHTSA has on file for the 2020 Jeep Grand Cherokee (3.3%) describe transmission failure, slipping or a replaced transmission. One owner wrote: "At 29835 miles, my 2020 Jeep Grand Cherokee suffered a severe transmission slip/harsh jump. I took it to an authorized dealer on May 5,2026. The dealer charged $559, plus misc. charges of $12.00 and54.25 tax." (NHTSA complaint 11769305, October 2026). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Check your own Grand Cherokee
Counts are a starting point, not a verdict: popular models collect more complaints because more of them are on the road, and NHTSA does not verify individual reports. To see whether a recall is still open on your car, enter your VIN at nhtsa.gov/recalls (U.S.) or your registration at check-vehicle-recalls.service.gov.uk (UK). Had a safety problem? Report it to NHTSA; complaints are what trigger investigations and recalls.
Data: NHTSA Office of Defects Investigation recall and complaint databases (public domain), DVSA vehicle recalls (Open Government Licence v3.0), EU Safety Gate alerts (© European Union), retrieved October 25, 2026. Model year 2020 only; combines NHTSA's entries for GRAND CHEROKEE, GRAND CHEROKEE SRT and GRAND CHEROKEE TRACKHAWK.