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2023 Mercedes-Benz CLA-Class problems, recalls and owner complaints
What the 2023 Mercedes-Benz CLA-Class has been recalled for and what owners report, from official government data. Updated October 25, 2026.
- 0safety recalls
- 6owner complaints
- 2crash reports
- 0fire reports
- 2injuries reported
6 complaints, against an average of 46 for the other 13 Mercedes-Benz CLA-Class model years.
Every Mercedes-Benz CLA-Class model year with its number of owner complaints. Pick a year to compare.
What goes wrong with the 2023 Mercedes-Benz CLA-Class?
The components named most often in the 6 owner complaints. One complaint can name several, so the shares can add up to more than 100%.
Has the 2023 Mercedes-Benz CLA-Class been recalled?
NHTSA lists no safety recalls for the 2023 Mercedes-Benz CLA-Class as of October 25, 2026. Recalls can be issued at any time, so check your VIN before you rely on this.
Is the 2023 Mercedes-Benz CLA-Class recalled in the UK or Europe?
Recalls issued by the UK's DVSA and through the EU's Safety Gate system that cover this model and build period. European models can differ from U.S. ones, and "years estimated" means the recall gave no build dates, so confirm your own car with your registration or VIN.
UK DVSASRPC2404 – Backup function of steering software
Risk: On affected vehicles the backup function of the steering software might not meet specifications. As a result the steering power support might be impaired and a loss of steerability cannot be ruled out.
Fix: Update the software of the electric steering on the affected vehicles.
UK DVSAOn affected vehicles the tyres might not meet specification resulting in a leak and possible sudden loss of air pressure.
Risk: On affected vehicles the tyres might not meet specification resulting in a leak and possible sudden loss of air pressure.
Fix: Replace the tyres.
EU Safety GateThe wheel bolts were not tightened in accordance with the torque specifications.The bolts and the wheel assembly could detach while the vehicle is in motion, increasing the risk of accidents.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: 18/05/2026
EU Safety GateThe steering software may not correctly activate the fallback level in the event of a hardware failure.This could affect the power steering assistance and lead to the loss of steering capacity, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Update of the electric steering software; Date of entry into force: Unknown; Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe fitted tyres may not meet the load requirements and could be damaged while the vehicle is being driven.This could cause an accident and injuries.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe tyres may not meet specifications, which can cause a sudden loss of air pressure.This can affect the stability of the vehicle while driving, creating a risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
What do 2023 Mercedes-Benz CLA-Class owners report?
6 of the 6 complaints, the most recent for the most-reported components, as the owners wrote them. NHTSA removes names and VINs; long reports are trimmed. CarHooq has not verified individual claims.
I slid on snow during a storm and hit head on to an oncoming car and my car has been deemed a total loss. During the crash not a single airbag at all deployed. I hit the windshield and the dash, at least one should have gone off, but none of them deployed in the car
While executing a right turn, the steering wheel became locked. The driver attempted to apply the brakes, but they were unresponsive. Consequently, the vehicle collided with the divider.
During regular use my 2023, Mercedes Cla 250, had a fault in the instrument display in which the display shut off completely. Only the media display remained on, however the media display is completely useless in this scenario, only the instrument display can show the speed in which the vehicle is traveling and the Rpm range in which the vehicle is being accelerated at. I was left stranded, hopeless, and endangered as a result of this catastrophic vehicle failure.
I own a 2023 Mercedes CLA250 VIN: [XXX]. This morning I was driving 50 mph on a road with no traffic, no car in front or behind me, no trees or overhead wires and my sunroof imploded. I have the privacy screen closed which saved me from the shards of glass raining on me. I have included pictures of the roof as well of the poor quality of the glass that is used for the sunroof. I am shocked there is no safety film in that glass to prevent it from shattering. This was a terrible experience- I expected more from a Mercedes. I’m horrified this can happen. INFORMATION REDACTED PURSUANT TO THE…
I was driving on hwy 301 in Maryland at 5am. My sunroof exploded. It was like a bomb went off hatterung glass all over my face and body
Exploding sunroof. Dealership will not accept responsibility even though this is a known issue with their cars. This exploded on the highway and could have caused major issues for other drivers and myself with flying glass. There was not any external impact that caused the explosion. Mercedes needs to recall and fix this issue to prevent other accidents.
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2023 Mercedes-Benz CLA-Class: questions owners ask
Is the 2023 Mercedes-Benz CLA-Class reliable?
NHTSA data alone cannot rate reliability, but it shows what owners reported. Owners filed 6 complaints with NHTSA about the 2023 Mercedes-Benz CLA-Class; the most common categories were air bags (1, 16.7%), electrical system (1, 16.7%), engine (1, 16.7%). There are no safety recalls listed for this model year. 2 complaints mention a crash, 2 injuries were reported.
What are the most common problems with the 2023 Mercedes-Benz CLA-Class?
Across 6 owner complaints filed with NHTSA, the categories mentioned most often are air bags (16.7% of complaints), electrical system (16.7% of complaints), engine (16.7% of complaints), steering (16.7% of complaints). One complaint can name several components.
Does the 2023 Mercedes-Benz CLA-Class have any recalls?
As of October 2026, NHTSA lists no safety recalls for the 2023 Mercedes-Benz CLA-Class. Recalls can be issued at any time, so check your VIN at nhtsa.gov/recalls.
Check your own CLA-Class
Counts are a starting point, not a verdict: popular models collect more complaints because more of them are on the road, and NHTSA does not verify individual reports. To see whether a recall is still open on your car, enter your VIN at nhtsa.gov/recalls (U.S.) or your registration at check-vehicle-recalls.service.gov.uk (UK). Had a safety problem? Report it to NHTSA; complaints are what trigger investigations and recalls.
Data: NHTSA Office of Defects Investigation recall and complaint databases (public domain), DVSA vehicle recalls (Open Government Licence v3.0), EU Safety Gate alerts (© European Union), retrieved October 25, 2026. Model year 2023 only.