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2018 Mercedes-Benz Metris problems, recalls and owner complaints
What the 2018 Mercedes-Benz Metris has been recalled for and what owners report, from official government data. Updated October 25, 2026.
- 10safety recalls
- 28owner complaints
- 0crash reports
- 0fire reports
- 0injuries reported
28 complaints, against an average of 30 for the other 6 Mercedes-Benz Metris model years.
Every Mercedes-Benz Metris model year with its number of owner complaints. Pick a year to compare.
What goes wrong with the 2018 Mercedes-Benz Metris?
The components named most often in the 28 owner complaints. One complaint can name several, so the shares can add up to more than 100%.
Has the 2018 Mercedes-Benz Metris been recalled?
10 U.S. safety recalls. Repairs are free at a franchised dealer; some are done over the air.
Tires Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
Risk: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
Fix: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
Fuel System, Gasoline: Delivery: Hoses, Lines/Piping, And Fittings Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Back Over Prevention: Sensing System: Camera Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Risk: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.
Service Brakes, Hydraulic: Fluid Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Risk: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Fix: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Electrical System: Software Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Electrical System: 12v/24v/48v Battery Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Fix: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Unknown Or Other Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Fix: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Steering Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Risk: An unexpected loss of power steering assist can increase the risk of crash.
Fix: DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
Unknown Or Other Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Fix: DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Power Train: Driveline: Driveshaft Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Risk: If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Is the 2018 Mercedes-Benz Metris recalled in the UK or Europe?
Recalls issued by the UK's DVSA and through the EU's Safety Gate system that cover this model and build period. European models can differ from U.S. ones, and "years estimated" means the recall gave no build dates, so confirm your own car with your registration or VIN.
UK DVSAThe rear view camera could display frozen images due to a defect in a memory chip
Risk: The rear-view camera could display frozen images due to a defect in a memory chip.
Fix: Conduct a software update on the potentially affected vehicles
UK DVSAA software implausibility error in the hv 'battery gateway' control unit may cause the contactors of all hv batteries to be opened…A SOFTWARE IMPLAUSIBILITY ERROR IN THE HV 'BATTERY GATEWAY' CONTROL UNIT MAY CAUSE THE CONTACTORS OF ALL HV BATTERIES TO BE OPENED UNNECESSARILY
Risk: A software implausibility error in the HV battery gateway control unit may cause the contactors of all HV batteries to be opened unnecessarily.
Fix: Check and if required replace the Battery Management (BMS) control unit plus update the software of the HV battery gateway control unit.
UK DVSAThe behaviour of the emergency call system might not meet specifications
Risk: On certain vehicles the behaviour of the emergency call system might not meet specifications.
Fix: Update the software of the HERMES communication module for the emergency call system on the affected vehicles
UK DVSAThe behaviour of the emergency call system might not meet specifications
Risk: The behaviour of the emergency call system might not meet specifications.
Fix: Update the software of the communication module for the emergency call system on the affected vehicles.
UK DVSAThe behaviour of the emergency call system might not meet specifications
Risk: The behaviour of the emergency call system might not meet specifications.
Fix: Update the software of the communication module for the emergency call system on the affected vehicles.
UK DVSAThe corrosion protection of the high voltage battery housing may not be sufficient
Risk: The corrosion protection of the high-voltage battery housing may not be sufficient.
Fix: Inspect clean and wax the housing of the high-voltage batteries. In cases of existing significant corrosion an affected battery module would be renewed.
UK DVSAImplausable signals of the rotary sensor within the electric drive can occur at high speeds
Risk: Implausible signals of the rotary sensor within the electric drive can lead to the deactivation of the power electronics of the drive unit resulting in a loss of propulsion.
Fix: Update the software of the power electronics control unit.
UK DVSAEngine control unit software needs updating
Risk: Emission control levels may not meet specification
Fix: The software in multiple control units will be updated.
UK DVSASpecific aspects of the calibration of the engine control system may not be to specification
Risk: Specific aspects of the calibration of the engine control system may not be to specification.
Fix: Update the software in the engine control unit.
UK DVSAConnecting screws on the electric drive may be missing
Risk: Connecting screws on the electric drive may be missing in certain eVito vehicles.
Fix: Check affected vehicles for missing screws on the drive unit. Should at least one of the screws be missing replace the front drive module.
UK DVSAFaulty parameterization of exhaust gas aftertreatment control unit
Risk: Affected vehicles have a faulty parameterization of the exhaust gas aftertreatment control unit.
Fix: Programming update on the engine control unit.
UK DVSAOne of the caps on the high-voltage power distributor box may not be sufficiently secured
Risk: One of the caps on the high-voltage power distributor box may not be sufficiently secured.
Fix: Check the plastic cap on the affected vehicles and replace it if necessary
UK DVSAPossible error in the control unit software of the electrical drivetrain
Risk: The instrument cluster may display a range that is higher than what actually remains.
Fix: Update the powertrain software and add an insert to the operator's manual.
UK DVSAOne electric power steering sensor may be incorrectly manufactured
Risk: Electric power steering sensor may have been manufactured outside of the specification.
Fix: Replace the electric power steering on the affected vehicles.
UK DVSAIncorrect door lock operating lever on right side of vehicle may have been installed
Risk: An incorrect operating lever might have been installed to the door locks on the right side of the vehicle.
Fix: Door locks are to be checked and replaced if necessary.
UK DVSAImprove the vehicle emissions via software updates.
Risk: Improve the vehicle emissions via software updates.
Fix: The software in multiple control units will be updated
UK DVSAImprove the vehicle emissions via software updates.
Risk: Improve the vehicle emissions via software updates.
Fix: The software in multiple control units will be updated
UK DVSAImprove the vehicle emissions via software updates.
Risk: Improve the vehicle emissions via software updates.
Fix: The software in multiple control units will be updated.
UK DVSAAirbag off indicator lamp does not light up if front passenger seat is recognised as being unoccupied
Risk: Front passenger air bag off light does not illuminate in some circumstances
Fix: Recode the airbag control unit on affected vehicles
UK DVSAElectrical wiring in steering assembly may be insufficiently grounded
Risk: The steering column clock spring may break. This will cause warning messages to illuminate in the instrument cluster but in extreme instances it may cause the driver's airbag to deploy.
Fix: Affected vehicles will be recalled to establish sufficient grounding of the steering components.
UK DVSARetaining ring of the front bearing may be incorrectly locatedYears estimated
Risk: The front wheel bearing retaing ring may not be correctly fitted; this may allow the axle to float in the hub.
Fix: On affected vehciles check location of retaing ring. Refit or replace where necessary.
EU Safety GateA coding of a control unit may not match the individual vehicle equipment so that the affected control units may malfunction.As a result, some functions of the electronic stability program control unit may not be fully available, thus changing the braking and control behavior, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe affected vehicles are equipped with high voltage battery modules.After a long mileage (approximately 100.000 km), a battery-chemical expansion of the battery cells could lead to a short circuit, increasing the risk of fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateIncorrect image (frozen picture) information may be displayed by the rear view camera at low temperatures.As a result, the driver will not have an accurate and reliable view of the areas behind the vehicle on the display screen when reversing, which could increase the risk of an accident
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe parameters of the gear recognition sensor may be incorrect.As a result, the reversing light may be deactivated inadvertently, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe functioning of the emergency call system may in some cases be impaired.The communication module software will be updated on affected vehicles.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateWater may ingress into the high voltage battery due to insufficient sealing of the battery casing and possible corrosion.As a result the vehicle may not be able to start, and furthermore, this could lead to increased risk of fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe fuel return line may be damaged by contact with the underbody panelling.As a result, fuel may leak onto the road, posing a risk to the following traffic.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe bolt connecting the electric motor housing and the power electronics might be defective.Consequently, it might trigger a short circuit, which could cause the engine to fail, increasing the risk of accident or even lead to a fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe coverings on the seat boxes with an integrated back-up battery may be missing.This will increase the risk of a short circuit or fire in case objects made of electroconductive (e.g. metal) materials are placed in the seat boxes.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateDue to incorrectly fitted brake pipes, brake fluid may leak out.This can result in increased stopping distance and to increased risk of fire due to brake fluid getting into contact with hot components.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateA faulty "Passenger Airbag Off" light could lead to a faulty passenger presence detector going unnoticed.In the event of an accident, this could increase the risk of injury for the passenger.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateA section of one brake line may have a narrowed cross section.This could have an adverse effect on the brake dynamics and driving stability which could increase the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
What do 2018 Mercedes-Benz Metris owners report?
12 of the 28 complaints, the most recent for the most-reported components, as the owners wrote them. NHTSA removes names and VINs; long reports are trimmed. CarHooq has not verified individual claims.
See attached document for complaint. I wanted to express my displeasure with the manner in which the above reference recall was conducted. The timeline left many owners with expensive replacement bills for new tires to replace inadequate tires that were installed as OEM on our vans. The message boards tell a story of frustration for a large group of consumers. As you know the recall was originally made in July of 2022. The notice to dealers went out in September of 2022. Mercedes Benz appeared to really drag their feet on a solution to the issue with the first small number of remedies (219 out…
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
The contact owns a 2018 Mercedes-Benz Metris. The contact stated the vehicle had displayed that there were failures with several safety features. The instrument panel had failed to display any information regarding any safety features. The vehicle had been taken to the dealer who had diagnosed that the brake sensors had failed. The brake sensors had been replaced. Approximately, seven months after having the vehicle repaired the instrument panel displayed failed safety features again. The instrument panel also failed to display any information regarding the safety features of the vehicle. The…
The check engine light came on, with code P052E indicating a positive crankcase ventilation valve failure. Dealer inspection revealed the PCV valve is sticking and recommended a replacement with a $2100 charge. This is a widely experienced problem with this engine in many Mercedes vehicles, suggesting that the cause is a manufacturer defect.
No fix for recall that originated in 2022
Recall 22V482 pending since Sept 2022, still no repair available. Tires pose a safety risk.
The vehicle is unsteady wably fear of freeway driving vehicle does not appear to steer exactly where it is intended. Wheels feel much too small for vehicle. Took car in on 2023 was told recall is not activated. I can’t do freeway driving I am fearful in vehicle. Dealership only does related items for out of pocket expenses problem not solved
The contact owns a 2018 Mercedes-Benz Metris. The contact stated that the vehicle was lifted for tire servicing and upon lowering back to the ground, the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact had received notification of NHTSA Campaign Number: 22V134000 (Fuel System, Gasoline) which he related to the failure; however, the dealer informed the contact that the failure was not related to the recall. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was…
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of the NHTSA Campaign Number: 22V482000 (Tires) and 22V099000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repairs. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the issue and confirmed that parts were unavailable. The contact had not experienced a failure. VIN tool confirms parts not available.
Wheel speed sensors appear to fail on a routine basis (every 0-10 months), similar to the subject of recall 21V-042 on Sprinter vans. Sensor failure disables most safety features of vehicles including ABS, blind spot warning, assisted steering, and other safety features. THe failure causes notable issues with handling/steering and braking. Failure at highway speed impacts vehicle driving stability and increases the risk of a crash. Dealer previously repaired under warranty in October or November 2021. Unit failed in traffic at highway speed again in September 2022. Contacted dealer and was…
Hi, I was driving at highway speeds, about 80mph through West Texas where the speed limit is 80MPH. I was pulling a trailer, there was a 40'ish MPH side-wind blowing pushing the vehicle to the center divider. As I was passing a semi on the outside of a curve, as I came upon the bow wake, the vehicle was pushed towards the center divider and encountered the rumble strip. At which point the power steering malfunctioned and completely turned off, leaving only manual steering. There was an error on the display indicating power steering malfunction. It was an extreme driving environment, but within…
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V099000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
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2018 Mercedes-Benz Metris: questions owners ask
Is the 2018 Mercedes-Benz Metris reliable?
NHTSA data alone cannot rate reliability, but it shows what owners reported. Owners filed 28 complaints with NHTSA about the 2018 Mercedes-Benz Metris; the most common categories were tires (14, 50%), wheels (5, 17.9%), back over prevention (3, 10.7%). There are 10 safety recalls.
What are the most common problems with the 2018 Mercedes-Benz Metris?
Across 28 owner complaints filed with NHTSA, the categories mentioned most often are tires (50% of complaints), wheels (17.9% of complaints), back over prevention (10.7% of complaints), steering (10.7% of complaints), electrical system (7.1% of complaints). One complaint can name several components.
Does the 2018 Mercedes-Benz Metris have any recalls?
Yes. NHTSA lists 10 recalls for the 2018 Mercedes-Benz Metris; the most recent (campaign 22V482000, 2022-07-07) concerns Tires. Recall repairs are free at a franchised dealer; check your VIN at nhtsa.gov/recalls.
Check your own Metris
Counts are a starting point, not a verdict: popular models collect more complaints because more of them are on the road, and NHTSA does not verify individual reports. To see whether a recall is still open on your car, enter your VIN at nhtsa.gov/recalls (U.S.) or your registration at check-vehicle-recalls.service.gov.uk (UK). Had a safety problem? Report it to NHTSA; complaints are what trigger investigations and recalls.
Data: NHTSA Office of Defects Investigation recall and complaint databases (public domain), DVSA vehicle recalls (Open Government Licence v3.0), EU Safety Gate alerts (© European Union), retrieved October 25, 2026. Model year 2018 only.