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2020 Mercedes-Benz Metris problems, recalls and owner complaints
What the 2020 Mercedes-Benz Metris has been recalled for and what owners report, from official government data. Updated October 25, 2026.
- 0safety recalls
- 7owner complaints
- 0crash reports
- 0fire reports
- 0injuries reported
7 complaints, against an average of 33 for the other 6 Mercedes-Benz Metris model years.
Every Mercedes-Benz Metris model year with its number of owner complaints. Pick a year to compare.
What goes wrong with the 2020 Mercedes-Benz Metris?
The components named most often in the 7 owner complaints. One complaint can name several, so the shares can add up to more than 100%.
Has the 2020 Mercedes-Benz Metris been recalled?
NHTSA lists no safety recalls for the 2020 Mercedes-Benz Metris as of October 25, 2026. Recalls can be issued at any time, so check your VIN before you rely on this.
Is the 2020 Mercedes-Benz Metris recalled in the UK or Europe?
Recalls issued by the UK's DVSA and through the EU's Safety Gate system that cover this model and build period. European models can differ from U.S. ones, and "years estimated" means the recall gave no build dates, so confirm your own car with your registration or VIN.
UK DVSAOn affected vehicles the routing of the fuel filter drainpipe might not meet specifications.On affected vehicles the routing of the fuel filter drainpipe might not meet specifications. The drainpipe could come into contact with the underbody and become damaged leading to a diesel leak.
Risk: On affected vehicles the routing of the fuel filter drainpipe might not meet specifications. The drainpipe could come into contact with the underbody and become damaged leading to a diesel leak.
Fix: Replace the drainpipe with a drain plug on the affected vehicles.
UK DVSAThe rear view camera could display frozen images due to a defect in a memory chip
Risk: The rear-view camera could display frozen images due to a defect in a memory chip.
Fix: Conduct a software update on the potentially affected vehicles
UK DVSAOn certain vehicles the gear recognition sensor could under certain circumstances while shifting to the reverse gear underrun a certain…On certain vehicles the gear recognition sensor could under certain circumstances while shifting to the reverse gear underrun a certain limit parameter and therefore transmit incorrect particular sensor signals
Risk: On certain vehicles the gear recognition sensor could under certain circumstances while shifting to the reverse gear underrun a certain limit parameter and therefore transmit incorrect particular sensor signals.
Fix: Replace the gear recognition sensor of the affected vehicles. In individual cases it may also be necessary to replace the transmission.
UK DVSAA software implausibility error in the hv 'battery gateway' control unit may cause the contactors of all hv batteries to be opened…A SOFTWARE IMPLAUSIBILITY ERROR IN THE HV 'BATTERY GATEWAY' CONTROL UNIT MAY CAUSE THE CONTACTORS OF ALL HV BATTERIES TO BE OPENED UNNECESSARILY
Risk: A software implausibility error in the HV battery gateway control unit may cause the contactors of all HV batteries to be opened unnecessarily.
Fix: Check and if required replace the Battery Management (BMS) control unit plus update the software of the HV battery gateway control unit.
UK DVSAVehicles with an om654 engine might have a leakage between the vacuum system and the coolant circuit
Risk: On certain vehicles with a Diesel engine the coolant pump which is controlled by vacuum might have a leakage between the vacuum system and the coolant circuit.
Fix: Update the software of the coolant pump and replace the electrical switch valve on the affected vehicles.
UK DVSAOn certain models with an om654 classic diesel engine the crankshaft might not correspond with the required specification
Risk: On certain vehicles with an OM654 classic diesel engine the crankshaft might not correspond with the required specification.
Fix: Replace the engines on the affected vehicles.
UK DVSAThe behaviour of the emergency call system might not meet specifications
Risk: On certain vehicles the behaviour of the emergency call system might not meet specifications.
Fix: Update the software of the HERMES communication module for the emergency call system on the affected vehicles
UK DVSAThe connection between front axle suspension strut and steering knuckle could loosen
Risk: On certain vehicles the connection between the front axle suspension strut and the steering knuckle could loosen due to an insufficient preload force.
Fix: Carry out replacement of the suspension bolt (top and bottom / left and right) as well as the nut.
UK DVSAThe gear recognition function in the transmission could not function as intended
Risk: The gear recognition function in the transmission may not function as intended.
Fix: Update the software responsible for gear recognition on the affected vehicles
UK DVSAThe middle fastening of the roof rail could come loose
Risk: The middle fastening of the roof rail could come loose.
Fix: Carry out a check of the roof rail and replace if necessary.
UK DVSAThe behaviour of the emergency call system might not meet specifications
Risk: The behaviour of the emergency call system might not meet specifications.
Fix: Update the software of the communication module for the emergency call system on the affected vehicles.
UK DVSAThe behaviour of the emergency call system might not meet specifications
Risk: The behaviour of the emergency call system might not meet specifications.
Fix: Update the software of the communication module for the emergency call system on the affected vehicles.
UK DVSAThe corrosion protection of the high voltage battery housing may not be sufficient
Risk: The corrosion protection of the high-voltage battery housing may not be sufficient.
Fix: Inspect clean and wax the housing of the high-voltage batteries. In cases of existing significant corrosion an affected battery module would be renewed.
UK DVSAThe additional lock for the connector of the seat belt tensioner wiring harness in the co driver's seat bench may not be locked
Risk: The additional lock for the connector of the seat belt tensioner wiring harness in the co-driver's seat bench may not be locked.
Fix: Check the condition of the additional lock and if necessary lock correctly.
UK DVSAThe mounted suspension struts are not sufficiently reinforced
Risk: The mounted suspension struts are not sufficiently reinforced
Fix: Replace the suspension struts with a sufficiently reinforced assembly
UK DVSAThe right hand side radiator coolant hose may chafe against a surrounding component
Risk: On affected vehicles the right-hand side radiator coolant hose may chafe against surrounding component due to an insufficient clearance.
Fix: Check and replace the coolant hose if necessary. Fit protective spacer ring if needed.
UK DVSAImplausable signals of the rotary sensor within the electric drive can occur at high speeds
Risk: Implausible signals of the rotary sensor within the electric drive can lead to the deactivation of the power electronics of the drive unit resulting in a loss of propulsion.
Fix: Update the software of the power electronics control unit.
UK DVSAThe solder joints on the pins of the plug on the engine may not be to specification
Risk: The solder joints of the engine control unit may not have been carried out in accordance with the specification.
Fix: Replace the diesel injection system control unit.
UK DVSAThe threaded connections of the left seat bases with the floor may not be tightened correctly
Risk: Two threaded connections that connect the left seat bases with the floor of the vehicle's body shell may not have been installed with the required tightening torque.
Fix: Check the potentially affected threaded connections on the affected vehicles and ensure that they have been tightened to the specified torque.
UK DVSAThe head restraints of the luxury bench seats in the rear may have been installed incorrectly
Risk: Bench seats in the rear may have been installed with the head restraint bars of a different bench seat and/or head restraint variant.
Fix: Check the head restraints in the rear area in the affected vehicles and replace if necessary.
EU Safety GateThe drainage pipe for the fuel filter can rub against the underbody panel while driving.This can lead to diesel leakage, creating a risk of accidents, injuries.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe airbag gas generator may be affected by chemical changes due to degradation over time due to heat cycling and exposure to moisture.Years estimatedIn the event of a steering wheel airbag deployment, the excessive internal pressure may cause the inflator body to rupture and metal fragments may pass through the cushion material causing injury to the occupants.
Measures: Type of economic operator taking notified measure(s): Importer; Category of measure(s): Recall of the product from end users; Date of entry into force: 08/09/2022
EU Safety GateThe controllable coolant pump may have a leak between the coolant and vacuum circuit via negative pressure and allow coolant to enter it.If the electric switchover valves are exposed to coolant, a continuous increase in the component part temperature may occur and cause fire. In addition, the brake booster may become damaged over time and reduce brake performance that could lead to an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateA coding of a control unit may not match the individual vehicle equipment so that the affected control units may malfunction.As a result, some functions of the electronic stability program control unit may not be fully available, thus changing the braking and control behavior, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateIncorrect image (frozen picture) information may be displayed by the rear view camera at low temperatures.As a result, the driver will not have an accurate and reliable view of the areas behind the vehicle on the display screen when reversing, which could increase the risk of an accident
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe coolant pump, which is controlled via vacuum, may have a leak between the coolant and vacuum circuits so the coolant may enter the…The coolant pump, which is controlled via vacuum, may have a leak between the coolant and vacuum circuits so the coolant may enter the vacuum circuit. If the electric switchover valves are exposed to coolant, due to an electrochemical reaction, this can lead to a continuous increase in the temperature of the component part, which could cause fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe screw connection of the MacPherson strut unit may be inadequate.This could cause the wheels to lock, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe parameters of the gear recognition sensor may be incorrect.As a result, the reversing light may be deactivated inadvertently, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateDue to inadequate welding, the transverse control arm may break.As a result, the vehicle’s braking and steering capability may be impaired, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe functioning of the emergency call system may in some cases be impaired.The communication module software will be updated on affected vehicles.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateUnder certain conditions there may be a gear recognition malfunction, causing the reversing light to stop working.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe bolted connection of the center support to the roof rail may become loose.As a result, the roof load could become detached while the vehicle is in motion or in the event of a crash, leading to increased risk of injury and posing a threat to other road users.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe seat frame of the passenger seat may not have been welded correctly.This could increase the risk of injury in the event of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe functioning of the belt tensioners may be impaired over the lifetime of the vehicle.This could increase the risk of injury in the event of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe wading depth is incorrectly stated in the instructions for use.As a result, the vehicle could be used in inappropriate wading depth conditions, leading to electrical faults and increased risk of fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateWater may ingress into the high voltage battery due to insufficient sealing of the battery casing and possible corrosion.As a result the vehicle may not be able to start, and furthermore, this could lead to increased risk of fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe vehicles are equipped with non-reinforced suspension struts.This may impair the wheel control, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe left-hand side seat frame may not have been tightened with the required torque.This could lead to increased risk of injury in the event of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe fuel return line may be damaged by contact with the underbody panelling.As a result, fuel may leak onto the road, posing a risk to the following traffic.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateDefective production of the passenger seat may lead to reduced seat strength.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe headrests and headrest fixing rods in the rear of the vehicle may be defective.This will impair their protective function, increasing the risk of injury in the event of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe coverings on the seat boxes with an integrated back-up battery may be missing.This will increase the risk of a short circuit or fire in case objects made of electroconductive (e.g. metal) materials are placed in the seat boxes.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
What do 2020 Mercedes-Benz Metris owners report?
6 of the 7 complaints, the most recent for the most-reported components, as the owners wrote them. NHTSA removes names and VINs; long reports are trimmed. CarHooq has not verified individual claims.
(FROM FACTORY)CONTINENTAL VANCO 4 SEASON 225 17 101H TIRES PREMATURE EXCESSIVE WEAR @ 12,000 miles. TIRES WERE ALWAYS INFLATED TO RECOMMENDED PSI WITH NO TPMS WARNING LAMPS TIRES ARE NOW UNSAFE TO DRIVE ON AND COULD CAUSE A BLOWOUT, CRASH, INJURY OR DEATH. MB IS NOT OWNING UP TO THE WRONG TIRE SIZE AND RATING ON THESE VANS AND BEING UNDER RATED FROM WHAT WHAT IT SHOULD BE . CURRENT MBUSA RECOMMENDED TIRE is 235/55/R17 with 103H LOAD RATING. SEEMS THAT THE TIRES THAT CAME WITH THE VAN ARE THE INCORRECT TIRE SIZE AND LOAD RATING WHICH PUT DRIVER AT RISK FOR RAPID ONSET TIRE WEAR AND DAMAGE…
My vehicle has a manufacturing defect that has been causing excessive tire wear and alignment issues. New tires are needed every 7k miles and the wheels will not stay in alignment. This has been reported by many other owners. I have put together the following website to detail the problem and link to reports of the same: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power steering malfunction caused by computer glitch when we had a bump. SeeNHTSA recall #17V-595 for earlier manufactured Metris.Yes- available for inspection. Yes, loss of power steering endangered us an anything in our path as we attempted to steer the van without powered steering I don’t know if it can be confirmed by a independent service center, but there is a history of this with other owners and I assumed it can. It has been inspected by a Merecedes service center, see the enclosed repair estimate. No warning ,a bell dinged a red service message came on when we hit the bump.
After one year of ownership, purchased used from dealer with 40 miles) I have to replace control unit due to the location of the unit in the car developing mold from condensation. Is a common problem, is widely discussed on the internet, and MBZ does not cover under warranty. The repair is to replace the unit ($2,700 in labor/parts) and place a plastic bag over the new unit.
To whom it may concern, while driving on the highway I lost function of power steering and a message came on stating "power steering malfunction see operator manual".
Rear view camera control module broken. This causes rear view camera to be stuck in the housing and inoperable, so this is a safety issue. The rear view camera system was installed improperly. Instead of in the rear door panel, the control module was installed in the right side D panel. Additionally, it was not secured properly but was just placed loosely in a plastic bag. Rear view camera system available for inspection upon request. I know for a fact that this is the case with other new 2020 Mercedes Metris. Additional information available upon request. I have had multiple conversations…
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2020 Mercedes-Benz Metris: questions owners ask
Is the 2020 Mercedes-Benz Metris reliable?
NHTSA data alone cannot rate reliability, but it shows what owners reported. Owners filed 7 complaints with NHTSA about the 2020 Mercedes-Benz Metris; the most common categories were electrical system (2, 28.6%), steering (2, 28.6%), wheels (2, 28.6%). There are no safety recalls listed for this model year.
What are the most common problems with the 2020 Mercedes-Benz Metris?
Across 7 owner complaints filed with NHTSA, the categories mentioned most often are electrical system (28.6% of complaints), steering (28.6% of complaints), wheels (28.6% of complaints). One complaint can name several components.
Does the 2020 Mercedes-Benz Metris have any recalls?
As of October 2026, NHTSA lists no safety recalls for the 2020 Mercedes-Benz Metris. Recalls can be issued at any time, so check your VIN at nhtsa.gov/recalls.
Check your own Metris
Counts are a starting point, not a verdict: popular models collect more complaints because more of them are on the road, and NHTSA does not verify individual reports. To see whether a recall is still open on your car, enter your VIN at nhtsa.gov/recalls (U.S.) or your registration at check-vehicle-recalls.service.gov.uk (UK). Had a safety problem? Report it to NHTSA; complaints are what trigger investigations and recalls.
Data: NHTSA Office of Defects Investigation recall and complaint databases (public domain), DVSA vehicle recalls (Open Government Licence v3.0), EU Safety Gate alerts (© European Union), retrieved October 25, 2026. Model year 2020 only; combines NHTSA's entries for METRIS CARGO and METRIS PASSENGER.