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2019 Mercedes-Benz Sprinter problems, recalls and owner complaints
What the 2019 Mercedes-Benz Sprinter has been recalled for, how often it fails the UK MOT and what owners report, from official government data. Updated October 25, 2026.
- 47safety recalls
- 115owner complaints
- 14crash reports
- 7fire reports
- 15%fail the UK MOT
The most complained-about Mercedes-Benz Sprinter year on file: 115 complaints, against an average of 47 for the other 13 model years.
Every Mercedes-Benz Sprinter model year with its number of owner complaints. Pick a year to compare.
What goes wrong with the 2019 Mercedes-Benz Sprinter?
The components named most often in the 115 owner complaints. One complaint can name several, so the shares can add up to more than 100%.
What symptoms do 2019 Mercedes-Benz Sprinter owners describe?
Found by reading the text of all 115 owner complaints. Tap a symptom for the answer, a real owner quote and any related recall.
- Can the 2019 Mercedes-Benz Sprinter roll away when parked?7 owners · 6.1% · Recall 22V796000
- Why does my 2019 Mercedes-Benz Sprinter stall, lose power or shut off while driving?6 owners · 5.2%
- Why does the power steering fail or feel heavy on my 2019 Mercedes-Benz Sprinter?6 owners · 5.2% · Recall 21V241000
Has the 2019 Mercedes-Benz Sprinter been recalled?
47 U.S. safety recalls. Repairs are free at a franchised dealer; some are done over the air.
Electrical System: Instrument Cluster/Panel Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Fix: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Structure: Critical Fasteners Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Fix: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Structure: Critical Fasteners Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk: A detached partition wall can increase the risk of injury.
Fix: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Electrical System: Instrument Cluster/Panel Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Fix: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Visibility: Defroster/Defogger/Hvac System: Fan/Motor Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Risk: A wiring harness that overheats increases the risk of a fire.
Fix: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace the fuse and wiring harness, free of charge. Owner notification letters were mailed June 26, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 8297010.
Power Train: Automatic Transmission: Internal: Park Pawl Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Risk: Vehicle rollaway increases the risk of a crash.
Fix: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Electrical System: SoftwareOver-the-air fix Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Back Over Prevention: Display Function Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Fix: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Electrical System: Software Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
Risk: Unintentional vehicle movement can increase the risk of a crash.
Fix: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Electrical System Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Risk: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Fix: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Electrical System: SoftwareOver-the-air fix Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Fix: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Electronic Stability Control (ESC): Control Module: Software Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter vehicles equipped with the camper upfit option. The Electronic Stability Control (ESP) software was not updated for vehicles with a higher center of gravity.
Risk: The ESP may not respond as intended during certain driving scenarios, increasing the risk of a crash.
Fix: Dealers will update the software, free of charge. Owner notification letters were mailed on July 2, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HOLAPLI.
Steering: Hydraulic Power Assist: Hose, Piping, And Connections Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Risk: A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.
Electrical System: Instrument Cluster/Panel Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Risk: A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Equipment: Other: Labels Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes Benz Sprinter vehicle. The VIN number listed on the vehicle's dash board, certification label, and body-in-white do not match. As such, this vehicle fails to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: The consumer may not receive information about open safety-recall campaigns, increasing the risk of injury, a crash, or fire.
Fix: DVUSA will notify the owner, and a dealer will replace the VIN listed on the vehicle's dash board and certification label, free of charge. The recall began May 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VINCHA.
Service Brakes, Hydraulic: Pedals And Linkages Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.
Risk: Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
Fix: DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREBOL.
Latches/Locks/Linkages: Doors: Lock Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Risk: In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
Fix: DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.
Back Over Prevention: Sensing System: Camera Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Electrical System: Software Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Service Brakes, Hydraulic: Foundation Components: Disc: Caliper Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.
Risk: Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
Fix: DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
Equipment: Other: Owners/Service/Other Manual Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.
Risk: If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.
Fix: DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PRIDIBA.
Steering: Hydraulic Power Assist: Hose, Piping, And Connections Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Fix: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Fuel System, Gasoline: Delivery: Hoses, Lines/Piping, And Fittings Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.
Risk: A fuel leak can increase the risk of a fire.
Fix: DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHELLE.
Fuel System, Gasoline: Delivery: Fuel Pump Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The affected Sprinter vehicles from platform 907 (VS30) might have an open port on the fuel delivery module (fuel pump).
Risk: An open port on the fuel pump module may result in fuel leaking onto the roadway, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will check for the additional nozzle on the fuel pump and install a closure onto the nozzle as needed, free of charge. The recall began September 18, 2020. Owners may contact DVUSA customer service at 1-800-367-6372. MBUSA's number for this recall is VS3KRASTUF.
Suspension: Rear: Springs: Leaf Spring Assembly: Leaf Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The incorrect leaf spring shims may have been installed between the rear axle and the leaf springs possibly affecting the vehicle's handling. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Risk: The incorrect leaf spring shims may negatively affect vehicle handling, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the leaf spring shims on both sides, renew the spring brackets, check the rubber buffers for wear, renewing them if necessary, and adjust the headlamps, free of charge. The manufacturer has not yet provided a schedule for recall notification. DVUSA issued owners an interim notification on September 18, 2020. The recall began October 1, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LEFSPRI.
Suspension: Rear Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. The chassis may be missing the additional stabilization required for its cargo capacity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Risk: If the vehicle is operated without the additional stabilization, vehicle handling could be affected, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will upgrade the chassis by replacing the stabilizer bar on the front axle and replacing shock absorbers and installing a stabilizer bar on the rear axle, free of charge. DVUSA issued owners an interim notification on September 18, 2020. The recall began October 1, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FAHRBA.
Air Bags: Side/Window Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Risk: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Fix: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began August 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSIK.
Equipment: Other: Owners/Service/Other Manual Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
Risk: If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Fix: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began May 18, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAUTOP.
Service Brakes, Air: Supply: Hoses, Lines/Piping, And Fittings Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
Risk: Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
Fix: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect and replace the brake hoses, as necessary. Additionally, the fender liners will be modified. All services will be performed free of charge. The recall began May 8, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BRADVER.
Equipment: Other: Labels Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).
Risk: With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.
Fix: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGRESS.
Equipment: Other: Labels Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.
Risk: Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.
Fix: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will attach the speed limitation label on the spare wheel, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGREPP.
Tires Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with winter tires. The tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions.
Risk: A reduction in traction may result in a loss of vehicle control, increasing the risk of a crash.
Fix: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect the running direction of the tires, correcting them as necessary. If the thread wear is uneven, the tires will be replaced. All services will be performed free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LAUFRI.
Steering Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.
Risk: If the screws detach, the driver may have difficulty steering the vehicle, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began April 13, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHLENK.
Steering: Column Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.
Risk: If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.
Fix: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERKLE.
Engine And Engine Cooling: Exhaust System: Emission Control: Gas Recirculation Valve (Egr Valve) Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened.
Risk: If the connecting screws are not properly tightened, hot exhaust gases may leak from the EGR pipe, increasing the risk of a fire.
Fix: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will renew the screw connection and the flange seals on the exhaust gas recirculation pipe, free of charge. DVUSA issued owners an interim notification on April 6, 2020. The recall began May 4, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AGROHR.
Engine And Engine Cooling: Exhaust System Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The flange connection between the exhaust gas turbocharger and the exit to the diesel particulate filter may not be attached properly, potentially causing an exhaust gas leak.
Risk: An exhaust gas leak in the engine compartment increases the risk of a fire.
Fix: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the flange seals and properly tighten the connection, free of charge. The recall began April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FLABIND.
Equipment Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.
Risk: If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ZUSCHI.
Fuel System, Diesel Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles equipped with diesel fuel systems. The bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing. As a result, a leak between the fuel pump and the fuel tank could occur. In addition, a gas station fuel pump may not automatically stop once the tank fill level is reached, potentially causing the fuel to overflow.
Risk: A diesel fuel leak can create slippery road conditions, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will inspect the bayonet lock on the fuel pump, locking it as necessary, free of charge. The recall began January 3, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KRAFMOD.
Seats Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.
Risk: In the event of a crash, the weld seam may break and cause the seat cushion to shift forward, increasing the risk of injury.
Fix: DVUSA will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. DVUSA issued owners an interim notification on December 19, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SITZVER.
Structure: Body: Door Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.
Risk: If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.
Fix: DVUSA will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KEIL.
Unknown Or Other Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Fix: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Air Bags: Air Bags/Restraint Control Module Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Risk: An inactive airbag system can increase the risk of injury in the event of a crash.
Fix: DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AIRIGEL.
Latches/Locks/Linkages: Hood: Latch Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.
Risk: A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HAUBOSS.
Exterior Lighting: Tail Lights: Switch Daimler Vans USA, LLC. (MBUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500, and 4500 vehicles. If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the taillights can be significantly reduced or could switch off completely.
Risk: Reduced taillight visibility increases the risk of a crash.
Fix: MBUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the body control unit software, free of charge. The recall began September 30, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is VS3HELI.
Visibility: Glass, Side/Rear Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.
Risk: In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.
Fix: DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERGLAS.
Exterior Lighting: Fog Lights Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter VS30 vehicles equipped with LED rear fog lights. The lights may not illuminate, despite the rear fog light switch being turned on.
Risk: The lack of functioning rear fog lamps prevents the enhanced visibility of the vehicle to other drivers on the road, increasing the risk of crash.
Fix: DVUSA will notify owners, and dealers will update the software settings of the control unit body controller, free of charge. The recall began April 18, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Steering: Gear Box: Shaft SectorDo not drive Daimler Vans USA, LLC (Daimler Vans) is recalling certain 2019 Mercedes-Benz Sprinter VS30 vehicles. The steering shaft that connects to the steering gear may disconnect without warning.
Risk: The steering shaft disconnecting from the steering gear can cause a sudden loss of steering control, increasing risk of a crash.
Fix: Daimler Vans will notify owners, advising them to stop driving the vehicle immediately. Dealers will inspect the bolts connecting the steering shaft to the steering gear, fully tightening and/or adjusting them, as necessary, free of charge. The recall began February 15, 2019. Owners may contact Daimler Van's customer service at 1-800-367-6372. Daimler Van's number for this recall is 2019010006.
Is the 2019 Mercedes-Benz Sprinter recalled in the UK or Europe?
Recalls issued by the UK's DVSA and through the EU's Safety Gate system that cover this model and build period. European models can differ from U.S. ones, and "years estimated" means the recall gave no build dates, so confirm your own car with your registration or VIN.
UK DVSAOn affected vehicles the fuse layout of the interior blower might not meet the requirements for permanent operation under the highest…On affected vehicles the fuse layout of the interior blower might not meet the requirements for permanent operation under the highest blower level.
Risk: On affected vehicles the fuse layout of the interior blower might not meet the requirements for permanent operation under the highest blower level.
Fix: Replace the fuse and its supply line and relocate the fuse.
UK DVSAMercedes-Benz AG has determined that on certain Sprinter 907 910 model vehicles the software of the instrument cluster control unit does…Mercedes-Benz AG has determined that on certain Sprinter 907 910 model vehicles the software of the instrument cluster control unit does not correspond with the latest series production configuration
Risk: On affected vehicles the instrument cluster may fail when starting. Displays such as the speedometer fuel level indicator lamps and warning messages as well as the warning tones would not function.
Fix: Update the instrument cluster software.
UK DVSAOn certain vehicles an external ingress of fluids into the glow plug output stage may occur under specific conditions potentially…On certain vehicles an external ingress of fluids into the glow plug output stage may occur under specific conditions potentially resulting in an electrical short circuit and overheating of the component.
Risk: On certain vehicles an external ingress of fluids into the glow plug output stage may occur under specific conditions potentially resulting in an electrical short circuit and overheating of the component.
Fix: Replace the glow plug relay and install an additional glow plug relay cover on the affected vehicles.
UK DVSAOn affected vehicles a component of the park pawl system may suffer extraordinary wear due to a certain type of customer usage and…On affected vehicles a component of the park pawl system may suffer extraordinary wear due to a certain type of customer usage and negatively affect the ability to park the vehicle safely.
Risk: On affected vehicles a component of the park pawl system may suffer extraordinary wear due to a certain type of customer usage and negatively affect the ability to park the vehicle safely.
Fix: Update the software of various control units.
UK DVSAOn affected vehicles a component of the park pawl system may suffer extraordinary wear due to a certain type of customer usage and…On affected vehicles a component of the park pawl system may suffer extraordinary wear due to a certain type of customer usage and negatively affect the ability to park the vehicle safely.
Risk: On affected vehicles a component of the park pawl system may suffer extraordinary wear due to a certain type of customer usage and negatively affect the ability to park the vehicle safely.
Fix: Update the software of various control units.
UK DVSAOn affected vehicles certain climatic conditions could over time lead to chemical alteration of the passenger airbag inflator propellant.On affected vehicles certain climatic conditions could over time lead to chemical alteration of the passenger airbag inflator propellant. In the event of a crash the inflator could rupture when the airbag is deployed.
Risk: On affected vehicles certain climatic conditions could over time lead to chemical alteration of the passenger airbag inflator propellant. In the event of a crash the inflator could rupture when the airbag is deployed.
Fix: Replace the passenger airbag
UK DVSASpecific climatic conditions may over time cause a chemical change in the propellant in the airbag inflator of certain Takata airbags.Specific climatic conditions may over time cause a chemical change in the propellant in the airbag inflator of certain Takata airbags. In the event of an accident in which the airbag is deployed this change could cause the airbag inflator to burst due to increased internal pressure.
Risk: Specific climatic conditions may over time cause a chemical change in the propellant in the airbag inflator of certain Takata airbags. In the event of an accident in which the airbag is deployed this change could cause the airbag inflator to burst due to increased internal pressure.
Fix: Replace the affected front passenger airbags on the affected vehicles.
UK DVSAThe driver airbag may not deploy correctly if activated.
Risk: The driver airbag may not deploy correctly if activated.
Fix: Replace the drivers air bag.
UK DVSAThe driver airbag may not deploy correctly if activated
Risk: The driver airbag may not deploy correctly if activated.
Fix: Replace the drivers air bag.
UK DVSAThe software of the rear-view camera on certain vehicles might not meet specifications
Risk: The software of the rear-view camera on certain vehicles might not meet specifications.
Fix: Update the software of the rear-view camera of the affected vehicles.
UK DVSAA temporary fault with the automatic transmission internal park pawl mechanism may occur
Risk: On certain vehicles fitted with an automatic transmission (gearbox) on rare occasions a temporary fault with the automatic transmission internal park pawl mechanism may occur resulting in the park pawl not engaging as intended.
Fix: As a precautionary measure the Mercedes-Benz service organisation will update the ESP control unit software with a revised parameter set on the affected vehicles.
UK DVSACracks could form in the connecting section of the trailer-coupling block/crossmember over the vehicle life
Risk: On certain vehicles with a trailer coupling block with tow ball cracks could form in the connecting section of the trailer-coupling block/crossmember over the vehicle life.
Fix: Replace the affected trailer-coupling block/crossmember with a reinforced variant.
UK DVSAThe behaviour of the emergency call system might not meet specifications
Risk: On certain vehicles the behaviour of the emergency call system might not meet specifications.
Fix: Update the software of the HERMES communication module for the emergency call system on the affected vehicles
UK DVSAElectrical cables may be improperly routed or mounted within the front swivel seat frames
Risk: Electrical cables may be improperly routed or mounted within the front swivel-seat frames.
Fix: Inspect the installation of the seat wiring harness (left/right) of the front seats and attach the mounting clips to the intended position.
UK DVSAThe brake hose of the front axle could touch and chafe the wheel housing interior lining.
Risk: The brake hose of the front axle could touch and chafe the wheel housing interior lining.
Fix: Exchange the brake hoses on the front axle on the affected vehicles with a revised version.
UK DVSAThe hydraulic power steering return line hoses may detach at their connection points
Risk: The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak.
Fix: Check the return line connections of the power steering and install a screw type clamp at the connection point if needed.
UK DVSAThe behaviour of the emergency call system might not meet specifications
Risk: The behaviour of the emergency call system might not meet specifications.
Fix: Update the software of the communication module for the emergency call system on the affected vehicles.
UK DVSAThe behaviour of the emergency call system might not meet specifications
Risk: The behaviour of the emergency call system might not meet specifications.
Fix: Update the software of the communication module for the emergency call system on the affected vehicles.
UK DVSAThe retaining washer on the bolt connecting the brake pedal to its bearing block could come loose
Risk: The retaining washer on the bolt connecting the brake pedal to its bearing block could come loose.
Fix: Secure the bearing bracket on the brake pedal by means of an additional retaining ring on the affected vehicles.
UK DVSAThe corrosion protection of the high voltage battery housing may not be sufficient
Risk: The corrosion protection of the high-voltage battery housing may not be sufficient.
Fix: Inspect clean and wax the housing of the high-voltage batteries. In cases of existing significant corrosion an affected battery module would be renewed.
UK DVSAAn incorrect fuse type for the electric system of the air suspension could have been mounted by error
Risk: The fuse for the electric system for the air suspension may be incorrectly specified.
Fix: Check the currently installed fuse and control unit on the potentially affected vehicles and replace if necessary. Also replace the fuse assignment booklet if necessary.
UK DVSAThe gear recognition function in the transmission could not function as intended
Risk: The reverse gear light may occasionally be non-functional until the next ignition change or the next engine start.
Fix: Update the software responsible for gear recognition on the affected vehicles.
UK DVSAThe rear brake calliper may leak brake fluid into the housing of the electric parking brake
Risk: The rear brake calliper may leak brake fluid into the housing of the electric parking brake.
Fix: Replace the rear brake callipers and update the ESP software.
UK DVSAA software update of the electronic stability programme (esp) control unit is required
Risk: A software update of the Electronic Stability Programme (ESP) control unit is required.
Fix: Update the ESP control unit software in the affected vehicles.
UK DVSAThe electrical wiring harness pre-installation for the hermes control unit could become stuck between the brake light switch and the brake…THE ELECTRICAL WIRING HARNESS PRE-INSTALLATION FOR THE HERMES CONTROL UNIT COULD BECOME STUCK BETWEEN THE BRAKE LIGHT SWITCH AND THE BRAKE PEDAL
Risk: The electrical wiring harness pre-installation for the HERMES control unit (communication module) could become stuck between the brake light switch and the brake pedal
Fix: Correct the routing of the concerned wiring harness through the installation of an additional cable tie.
UK DVSAPossible damage and short circuit of the glow plug relay in certain collision scenarios
Risk: Possible damage and short circuit of the glow plug relay in certain collision scenarios
Fix: Retrofit a housing for the glow plug relay and install a pyrotechnic fuse on the affected vehicles
UK DVSAVehicles were produced and delivered without the necessary rear underride guard
Risk: Vehicles were produced and delivered without the necessary rear underride guard.
Fix: Retrofit the rear underride guard on the affected vehicles.
UK DVSAThe electric lines routed near the frame for the rotating seats may get jammed
Risk: Electric lines routed near the frame for the rotating seats may get jammed and thus be damaged.
Fix: Correct the routing of the wiring harnesses of the rotating seats on the affected vehicles.
UK DVSAIncorrectly implemented threaded connection of the propeller shaft intermediate bearings at the underbody
Risk: The threaded connection of the propeller shaft intermediate bearings at the underbody has not been verifiably documented in certain Sprinter vehicles.
Fix: Renew the screws of the propeller shaft intermediate bearing and tighten them with the specified torque in the affected vehicles.
UK DVSAThe operating manual does not specify certain conditions under which the automatic parking function of the automatic gearbox operates
Risk: The operating manual does not correctly specify certain conditions under which the automatic parking function (Auto-P) of the automatic gearbox operates.
Fix: Add a supplementary booklet with a correct description of the Auto-P function to the operating manual.
UK DVSAThe wheel arch liner on the front axle could touch and chafe the flexible brake hose
Risk: The wheel arch liner on the front axle could touch and chafe the flexible brake hose.
Fix: Check the condition and clearance of the flexible brake hoses replacing them if necessary. Additionally the corresponding wheel arch liner will be modified to provide adequate clearance.
UK DVSAThe rear axle steel leaf springs may not meet all requirements for strength during operation
Risk: The rear axle steel leaf springs may not meet all requirements for strength during operation
Fix: Check if the rear axle springs on the affected vehicles are a part of an affected production batch and replace them if necessary
UK DVSAA weld seam on the seat height adjustment mechanism may not be to specification
Risk: A weld seam on the seat height adjustment mechanism may not have been carried out in accordance with specifications
Fix: Replace the seat-frame bases of the front seats in the affected vehicles
UK DVSAVehicles were delivered with a higher transmission oil level than intended
Risk: Vehicles were delivered with a higher transmission oil level than intended.
Fix: Check the transmission oil level and drain any excess transmission oil if necessary.
UK DVSAThe screw connection on the upper hood catch may not have been carried out correctly
Risk: The screw connection of the upper hood (bonnet) catch may not have been secured properly
Fix: Check the torque of the screw connection and replace any missing screws if necessary
UK DVSAIf the rotary light is switched to a different position very quickly the brightness of the rear lamps may be reduced significantly.
Risk: A malfunction of the rear lamps may occur
Fix: The signal and actuation module will be re-coded on the affected vehicles
UK DVSAA centralising sleeve may not have been installed between the automatic transmision and the direct shift module
Risk: Automatic transmission Direct Shift Module fault. Vehicle may roll away or drive in a direction not intended.
Fix: Replace the Direct Shift Module together with the centralising sleeve on affected vehicles.
UK DVSAThe high beam cannot be deactivated by using the high beam lever
Risk: Main beam not deactivating automatically with 'High-Beam Assist'
Fix: Update the software for the signal acquisition and actuation module on the affected vehicles.
UK DVSAIncorrect description of the vehicle jack support points on rear axle in digital owner's manual
Risk: The Digital Owner's Manual contains an incorrect description of the vehicle jack support points at the rear axle.
Fix: Update the Digital Owner's Manual by updating the head unit control unit software.
UK DVSAThe cross bridge at the rear axle may not withstand internal durability specifications.
Risk: The cross-bridge at the rear axle may not withstand the internal durability specifications.
Fix: Inspect potentially affected cross-bridges and replace if a weld seam is missing. Install a cross-bridge reinforcement strut.
UK DVSAVehicles may have been delivered without the printed version of the operator's manual
Risk: Vehicles may have been delivered without the printed version of the operator's manual.
Fix: Supply the missing printed version of the operator's manual and/or any missing supplements of the vehicle service folders.
UK DVSAFailure of the glow plug relay
Risk: A failure of the glow plug relay may result in an electrical short circuit and in overheating of the component.
Fix: Replace the glow plug relay and provide an additional protective relay shield on the vehicles affected.
UK DVSAThe connection between the steering shaft and steering gear may have been fitted with an incorrect bolt
Risk: The bolted connection between the steering shaft and steering gear may have been fitted with a bolt of the wrong length.
Fix: Vehicles to be checked to confirm if the correct bolt is installed and replace it if this was not the case.
UK DVSAIncorrect door lock operating lever on right side of vehicle may have been installed
Risk: An incorrect operating lever might have been installed to the door locks on the right side of the vehicle.
Fix: Door locks are to be checked and replaced if necessary.
UK DVSAIncorrect door lock operating lever on right side of vehicle may have been installed
Risk: An incorrect operating lever might have been installed to the door locks on the right side of the vehicle.
Fix: Door locks are to be checked and replaced if necessary.
UK DVSAThe blind spot monitoring exit warning sub feature does not function as designed after the ignition is switched off
Risk: Vehicle exit warning feature does not function as designed after the ignition is switched off.
Fix: Update both front door control units software on the affected vehicles.
EU Safety GateFluid could enter into the amplifier, causing an internal short circuit and creating a risk of fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe fuse for the heating, ventilation and air conditioning system may be faulty, which can cause excessive contact heat generation,…The fuse for the heating, ventilation and air conditioning system may be faulty, which can cause excessive contact heat generation, increasing the risk of fire or injury.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateCracks in the area of the connection part of the coupling support could lead to the detachment of the coupling device, creating a risk of…Cracks in the area of the connection part of the coupling support could lead to the detachment of the coupling device, creating a risk of an accident.
Measures: Type of economic operator taking notified measure(s): Importer; Category of measure(s): Recall of the product from end users; Date of entry into force: 08/09/2022
EU Safety GateA component of the parking lock system may wear out.As a result, the vehicle may begin to move out of parking position, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateA coding of a control unit may not match the individual vehicle equipment so that the affected control units may malfunction.As a result, some functions of the electronic stability program control unit may not be fully available, thus changing the braking and control behavior, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateA defect in the park pawl of the transmission could make the vehicle move unintentionally if the manual parking brake is not activated and…A defect in the park pawl of the transmission could make the vehicle move unintentionally if the manual parking brake is not activated and cause an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateA defect in the park pawl of the transmission could make the vehicle move unintentionally if the manual parking brake is not activated and…A defect in the park pawl of the transmission could make the vehicle move unintentionally if the manual parking brake is not activated and cause an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe seat cable harnesses may be incorrectly installed.As a result, the side airbags may be activated for no reason, increasing the risk of injury.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe functioning of the emergency call system may in some cases be impaired.The communication module software will be updated on affected vehicles.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe high-voltage battery module may be attached incorrectly.As a result, it could become detached from the vehicle and fall onto the road, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe electronic stability program (ESP) software is not adapted to the vehicle structure.This may lead to increased risk of an accident in certain driving situations.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe front-axle brake hose could be damaged by friction over its lifetime.This could lead to reduced braking function, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateIncreased wear on a sealing ring in the electric parking brake delivery spindle may lead to leakage of the braking system on the brake…Increased wear on a sealing ring in the electric parking brake delivery spindle may lead to leakage of the braking system on the brake saddle of the rear axle.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe hydraulic power steering assistance may be defective and could fail.This will lead to increased risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe fuse configuration may be incorrectly documented in the owner’s manual and service documentation.As a result, a fuse could be changed incorrectly and cause increased electricity flow, leading to cable scorching and increased risk of fire or accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateCracks may form at the point where the trailer hitch is connected to the vehicle.This could cause the trailer coupling to break, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe Electronic Stability Program (ESP) control unit may cut out under certain circumstances.This will impair the driving stability, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateInstructions on charging behaviour and appropriate warnings are missing.This can lead to increased risk of fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateA wiring harness may be incorrectly installed.As a result, the vehicle may accidentally start and roll away, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateWater may ingress into the high voltage battery due to insufficient sealing of the battery casing and possible corrosion.As a result the vehicle may not be able to start, and furthermore, this could lead to increased risk of fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateCracks forming at the point where the trailer hitch is connected to the vehicle may cause the coupling to break.As a result, the trailer will become detached from the vehicle, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe fatigue strength of the ball coupling device may be inadequate.As a result, the device could crack and break, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe rear underrun protection is missing on certain configurations of the vehicle.This can lead to increased risk of injury in the event of a rear impact.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe glow time amplifier may be damaged in the event of an accident.This can lead to a short circuit and an increased risk of fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe electrical wiring harness can jam and become damaged in the bogies of the front seat.This can cause the side airbag to be released inadvertently, increasing the risk of an injury.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe driveshaft intermediate bearing on the underbody of the vehicle may not have been fastened in accordance with the specifications.As a result, the Power take-off (PTO) shaft can penetrate and damage the fuel tank and the surrounding components, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe vehicles are equipped with tyres that are not approved for the vehicle configuration.This will increase the risk of an accident in certain driving conditions.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateOwing to a faulty door drive, the door’s closing function could fail.There is a risk that a passenger who leans against the door might unintentionally open it and fall out. No information
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe front brake hoses can be damaged by coming into contact with the front inner wing.Consequently, brake oil may leak, leading to reduced brake performance and increased braking distance, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateA defect in the control-unit software of the body control module may cause the rear lights to fail or to be lit too weakly if the light…A defect in the control-unit software of the body control module may cause the rear lights to fail or to be lit too weakly if the light selector switch is operated quickly.This may prevent subsequent traffic from detecting the vehicle, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe bolt connections of the car body and substructure may be inadequate.This may lead to impaired handling and have an adverse effect on crash behaviour, increasing the risk of injuries.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe welding of the front seat height adjustment mechanism can be defective.This can lead to an increased risk of injury in the event of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe stabiliser on the rear axle was not installed in accordance with the specifications.This may impair the driving stability, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe leaf springs on the rear axle may have not been fitted in accordance with the specifications.This will impair the driving stability, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateDue to a manufacturing defect, the leaf springs on the rear axle might break.Consequently, the wheel control and driving behaviour might be impaired, increasing the risk of accidents.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GatePossible thermal overload of the fuse holder of the air suspension compressor and associated wires.This increases the risk of the vehicle catching fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GatePossible defect in the automatic transmission may block the changing of gears.As a result, the vehicle may roll away or inadvertently accelerate, increasing the risk of an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateA missing torsion rod on the front axle can result in a significant change in the road performance and restricted control performance of…A missing torsion rod on the front axle can result in a significant change in the road performance and restricted control performance of the Electronic Stability Program (ESP). This may increase the risk of the driver losing control over the vehicle, possibly leading to an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateMissing cover on the sliding door of the stowage space.As a result sharp edges become exposed when the door is fully opened, increasing the risk of injury.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateFaulty instructions of the digital user manual could cause the car jack to be used incorrectly.As a result the vehicle might slip and injure the user of the jack.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateFailure of the glow plug relay may result in an electrical short circuit and in overheating of the component.Overheating can result in smouldering of the relay, increasing the risk of fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateTrailer couplings may develop cracks when operated under load.This could lead to the trailer becoming detached during travel, leading to an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThere are missing welding points on the vehicle frame.The crash safety of the occupants of the vehicle may be compromised.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateAn incorrectly installed wiring harness may jam between the stop-lamp switch and the brake lever.This could lead to misinterpretation of the stop-lamp switch status. As a result, the stop-lamp may potentially be permanently illuminated and assistance systems could indicate malfunctions. In addition, the risk that the vehicle may roll away cannot be ruled out in all circumstances.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
How often does the 2019 Mercedes-Benz Sprinter fail its MOT?
Why they failed: the share of failed tests with at least one fault in each area (a test can fail on several). Cars first registered in 2019, tested in Great Britain in 2023; first registration is usually, but not always, the model year. Source: DVSA anonymised MOT tests and results, Open Government Licence v3.0.
What do 2019 Mercedes-Benz Sprinter owners report?
12 of the 115 complaints, the most recent for the most-reported components, as the owners wrote them. NHTSA removes names and VINs; long reports are trimmed. CarHooq has not verified individual claims.
Description of Incident:The electronic ignition module suffered a sudden failure due to unsealed manufacturer water intrusion, leaving the vehicle completely stranded with an immediate safety hazard. Component failed & available for inspection: Electronic Ignition Switch (EIS) module / Ignition Control Module. Yes, it is available for inspection. Safety risk: The sudden failure causes an immediate safety hazard by leaving the vehicle completely stranded with no way to shift the transmission into neutral to pull it out of harm's way. Confirmed by dealer/independent center: NO, the vehicle has…
While taking off from a traffic light the rear end came apart on the inside of the differential. Has someone been in a dangerous area or remote areas like where I have to work it could have been a serious issue
My 2019 Mercedes-Benz Sprinter 170 High Roof caught fire suddenly and without warning. The vehicle was in its original condition and had not been modified in any way. The fire escalated quickly and resulted in a total loss. The cause of the fire is unknown. This incident raises serious safety concerns.
I was driving and the vehicle began to smoke through the air conditioning vent and within 30 seconds flames of fire entered the vehicle and the vehicle was completely burned. I never received any recall regarding that malfunction and never saw any signal that this would happen. I almost caught in fire due to the imminent flames. That's was my vehicle for work and I lost everything, materials, tools, merchandise and everything. I am struggling financially due to this situation. I tried to open the side door to take my belongings but it was locked. There's were not any previous symbols or…
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The vehicle was towed to an independent mechanic who diagnosed that the power steering hose had detached and had lost power steering fluid. The vehicle was repaired, and the mechanic informed the contact that there were metal shavings found in the power steering pump. The contact…
At high altitudes (it's happened over 5000ft and not under that) while in 4x4 mode, the car occasionally just simply does not respond to throttle input while in drive. This is usually from a start while shifting from park or reverse into drive, but there is zero power which has now been dangerous a few times for us while on inclines or near traffic. It eventually goes away after shifting back and forth to park/reverse/neutral and trying to rev the engine. But it's inconsitent, infrequent and not particularly easy to reproduce.
When driving on a cold rainy day, I turned on defrost heat to clear my windscreen. No heat came out. AC, fans and zone select worked fine, but no heat. So I had to stop repeatedly on a narrow road to wipe windshield. After reviewing user forums, some pointed to a known problem with these Sprinter vans. Apparently the actuator servo motor that controls the heater flap can get stuck at limit positions and fail. This explains why my heater is stuck on cold. Also mentioned in forum, there is also a manufacturer software update that prevents this issue by keeping the actuator servo motor from…
The active distance assist inoperative appears when using the cruise control. This comes on when no traffic in front of the vehicle for 1 hour or less. Also Active Brake Assist functions limited - see operators Manual To reset: follow another vehicle for 5 minutes. This is Very Very Very frustrating and UNSAFE. This function should not automatically shut off. I paid a lot of money to try and figure out the problem. This is VERY UNSAFE for this feature of instantly shut off for no reason and is dangerous. Please fix this with a software update and allow me to download it at my dealer for no…
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that on several occasions when the vehicle was started, the message "Distance Assistance Currently Unavailable" was displayed. The contact also stated that while driving on several occasions at various speeds, the cruise control was activated, but the option failed to appear on the screen. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was 8,149.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated when the vehicle started, the instrument panel failed to display properly, with the check engine warning light illuminated. The contact was concerned that the vehicle was hazardous to drive and could be severely injured if the instrument panel failed to display warning features as needed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 91,000.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the stability crosswinds feature engaged in windy weather, the brakes independently activated without driver input, and the vehicle swerved and was uncontrollable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.
Function goes off intermittently sometimes for a week at a time Also signals brake problems on dash
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2019 Mercedes-Benz Sprinter: questions owners ask
Is the 2019 Mercedes-Benz Sprinter reliable?
NHTSA data alone cannot rate reliability, but it shows what owners reported. Owners filed 115 complaints with NHTSA about the 2019 Mercedes-Benz Sprinter; the most common categories were power train (24, 20.9%), steering (20, 17.4%), electrical system (19, 16.5%). There are 47 safety recalls. 14 complaints mention a crash, 7 mention a fire, 5 injuries were reported.
What are the most common problems with the 2019 Mercedes-Benz Sprinter?
Across 115 owner complaints filed with NHTSA, the categories mentioned most often are power train (20.9% of complaints), steering (17.4% of complaints), electrical system (16.5% of complaints), service brakes (13% of complaints), engine (9.6% of complaints). One complaint can name several components.
Does the 2019 Mercedes-Benz Sprinter have any recalls?
Yes. NHTSA lists 47 recalls for the 2019 Mercedes-Benz Sprinter; the most recent (campaign 24V930000, 2024-12-13) concerns Electrical System: Instrument Cluster/Panel. 1 recall carries a "do not drive" or "park outside" warning from the manufacturer. Recall repairs are free at a franchised dealer; check your VIN at nhtsa.gov/recalls.
Can the 2019 Mercedes-Benz Sprinter roll away when parked?
7 of the 115 owner complaints NHTSA has on file for the 2019 Mercedes-Benz Sprinter (6.1%) describe the car rolling away or not holding in park. 2 related recalls exist: campaign 22V796000 (power train: automatic transmission: internal: park pawl). The fix: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. One owner wrote: "The delivery driver placed the van in park on a hill and engaged the emergency parking brake. while the engine was still running the delivery driver took a minute or two to locate his package and proceeded to step out of the driver door while the van was…" (NHTSA complaint 11415509, May 2021). Recall repairs are free at a dealer; check your VIN at nhtsa.gov/recalls.
Why does my 2019 Mercedes-Benz Sprinter stall, lose power or shut off while driving?
6 of the 115 owner complaints NHTSA has on file for the 2019 Mercedes-Benz Sprinter (5.2%) describe the engine stalling, losing power or shutting off while driving. One owner wrote: "I took my vehicle in for a recall on power steering hose 12/20. They said it was fixed. Last week I was driving down a 9000 foot mountain with my family when the power steering hose disconnected and I lost power steering while coming down an 8% grade." (NHTSA complaint 11431125, August 2021). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Why does the power steering fail or feel heavy on my 2019 Mercedes-Benz Sprinter?
6 of the 115 owner complaints NHTSA has on file for the 2019 Mercedes-Benz Sprinter (5.2%) describe power steering failing, locking up or turning heavy. 5 related recalls exist: campaign 21V241000 (steering: hydraulic power assist: hose, piping, and connections). The fix: DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. One owner wrote: "I took my vehicle in for a recall on power steering hose 12/20. They said it was fixed. Last week I was driving down a 9000 foot mountain with my family when the power steering hose disconnected and I lost power steering while coming down an 8% grade." (NHTSA complaint 11431125, August 2021). Recall repairs are free at a dealer; check your VIN at nhtsa.gov/recalls.
Check your own Sprinter
Counts are a starting point, not a verdict: popular models collect more complaints because more of them are on the road, and NHTSA does not verify individual reports. To see whether a recall is still open on your car, enter your VIN at nhtsa.gov/recalls (U.S.) or your registration at check-vehicle-recalls.service.gov.uk (UK). Had a safety problem? Report it to NHTSA; complaints are what trigger investigations and recalls.
Data: NHTSA Office of Defects Investigation recall and complaint databases (public domain), DVSA anonymised MOT results (Open Government Licence v3.0), DVSA vehicle recalls (Open Government Licence v3.0), EU Safety Gate alerts (© European Union), retrieved October 25, 2026. Model year 2019 only; combines NHTSA's entries for SPRINTER (VS30), SPRINTER 1500, SPRINTER 1500 CARGO VAN, SPRINTER 2500 12 PASSENGER, SPRINTER 2500 15 PASSENGER, SPRINTER 2500 CARGO VAN, SPRINTER 2500 CREW VAN, SPRINTER 3500 CARGO VAN, SPRINTER 3500 CREW VAN and SPRINTER 4500.