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2024 Mercedes-Benz Sprinter problems, recalls and owner complaints
What the 2024 Mercedes-Benz Sprinter has been recalled for and what owners report, from official government data. Updated October 25, 2026.
- 2safety recalls
- 16owner complaints
- 1crash report
- 1fire report
- 0injuries reported
16 complaints, against an average of 55 for the other 13 Mercedes-Benz Sprinter model years.
Every Mercedes-Benz Sprinter model year with its number of owner complaints. Pick a year to compare.
What goes wrong with the 2024 Mercedes-Benz Sprinter?
The components named most often in the 16 owner complaints. One complaint can name several, so the shares can add up to more than 100%.
What symptoms do 2024 Mercedes-Benz Sprinter owners describe?
Found by reading the text of all 16 owner complaints. Tap a symptom for the answer, a real owner quote and any related recall.
Has the 2024 Mercedes-Benz Sprinter been recalled?
2 U.S. safety recalls. Repairs are free at a franchised dealer; some are done over the air.
Parking Brake Daimler Vans USA, LLC (DVUSA) is recalling certain 2024 Mercedes-Benz Sprinter vehicles. The parking brake cable bracket welds may fail and disengage the parking brake. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems."
Risk: Parking brake failure can result in a vehicle rollaway, increasing the risk of a crash.
Fix: Dealers will inspect and repair the parking brake cable bracket as necessary, free of charge. Owner notification letters were mailed April 30, 2025. Owners may contact DVUSA customer service at 877-762-8267. DVUSA's number for this recall is VS3HALHAN.
Suspension: Rear: Springs: Leaf Spring Assembly: U-Bolt, Leaf Spring To Axle Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Fix: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
Is the 2024 Mercedes-Benz Sprinter recalled in the UK or Europe?
Recalls issued by the UK's DVSA and through the EU's Safety Gate system that cover this model and build period. European models can differ from U.S. ones, and "years estimated" means the recall gave no build dates, so confirm your own car with your registration or VIN.
UK DVSACheck axle drive module of rear axle
Risk: Mercedes-Benz has determined that on certain eSprinter model 907 vehicles the weld seam of a gearwheel inside the rear axle drivetrain might not meet strength requirements.
Fix: As a remedy Mercedes-Benz via its Mercedes-Benz service partners will replace the rear axle electric drivetrain on the affected vehicles.
UK DVSAPropeller shaft weld seam
Risk: On certain Sprinter model 907 vehicles a welding seam of the propeller shaft might not meet specifications.
Fix: Replace the propeller shaft on the affected vehicles.
UK DVSAFallback Level Brake Force Assistance
Risk: On certain Mercedes eSprinter (907 model) vehicles the fallback level of the brake force assist function might not meet intended force requirements. As a result the required brake pedal application forces would be considerably increased compared to the intended fallback-level.
Fix: Update the software of the ESP control unit.
EU Safety GateThe fastening of the handbrake cable bracket may become detached.As a result, the handbrake stops working. This increases the risk of accidents and injuries.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe spring clamps on the rear axle may not have been hardened, leading to an insufficient pre-tension.This could increase the inclination of the rear axle and impair the vehicle’s track guidance, increasing the risk of accidents and injuries.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe electrical connector may not be properly insulated, leading moisture to enter into the steering assist system control unit.This could disrupt the transmission of signals in the control unit, resulting in the power-assisted steering being deactivated without warning. This could increase the risk of an accident. Moreover, the improper insulation could also cause a short circuit, creating a risk of fire.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
EU Safety GateThe weld points of a B-pillar reinforcement are not solid enough.This can lead the transfer of the seatbelt forces to the B-pillar to fail. This increases the risk of injury during an accident.
Measures: Type of economic operator taking notified measure(s): Manufacturer; Category of measure(s): Recall of the product from end users; Date of entry into force: Unknown
What do 2024 Mercedes-Benz Sprinter owners report?
12 of the 16 complaints, the most recent for the most-reported components, as the owners wrote them. NHTSA removes names and VINs; long reports are trimmed. CarHooq has not verified individual claims.
My vehicle was inspected and it was found that the seatbelt B-pillar anchor bolt was stripped at the factory. This problem seems widespread online.
Second alternator has gone bad twice. Went to Van conversions in Utah and had system completely replaced
I removed the drive side seat belt bolt in order to remove the pillar it is mounted to and found the bolt extremely hard to turn and ultimately somewhat stripped upon removal. The bolt remains defiant in re-installation procedure. The passenger side was removed without stripping but did attempt to cross-thread itself upon re-installation which was remedied by simple hand threading. Safety put at risk in that these seat belt bolts and their installation process may not restrain passengers in an accident. Not confirmed by dealer or service center - pictures should be self evident. The component…
2024 Mercedes-Benz Sprinter 2500 experienced unusually rapid brake, tire, and battery wear at low mileage. Front brakes required replacement at approximately 29,000 miles. Rear brakes were already worn low by approximately 37,000 miles. Rear tires required replacement by approximately 37,000 miles. Vehicle battery also failed and required replacement before approximately 37,000 miles. Vehicle had earlier emissions/sensor related repairs as well. This creates safety concerns because premature brake wear can reduce stopping ability and increase stopping distance. Premature tire wear can reduce…
The contact owns a 2024 Mercedes-Benz Sprinter 3500 equipped with Kumho Tires, Tire Line: Crugen Premium, Tire Size: 215/85/R16, DOT Number: 1H23PLDV9. The contact stated that while driving 65 MPH with his wife and dog inside the vehicle, the contact heard an abnormally loud sound coming from the front passenger’s side wheel. The contact slowed down and parked the RV at a local gas station. A dealer was not contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The tire was replaced. The manufacturer was notified of the failure and was examining it. The…
Vehicle: 2024 Mercedes-Benz Sprinter VIN: [XXX] Mileage: 148,000 The vehicle is experiencing a serious safety-related defect where the starter motor remains engaged even after the engine is turned off. This results in the starter continuing to run and stay powered, which can cause severe mechanical damage, overheating, and presents a potential fire risk. The starter has already been replaced, but the issue persists, indicating the problem is within the vehicle’s electrical control system (such as wiring harness, relay, or control module). Additionally, I was informed that this same vehicle had…
Complaint Description I am filing this complaint with the National Highway Traffic Safety Administration regarding a safety issue with my new Mercedes Benz Sprinter 2500. I purchased this vehicle brand new from Mercedes Benz Manhattan. From the first day of ownership, I began experiencing multiple serious problems with the van. The main issue is that exhaust smoke and/or crankcase gases enter the cabin while driving. In addition, the vehicle experiences strong vibrations and the transmission frequently kicks or shifts abruptly. On several occasions this issue has caused the engine to stall…
Yes the wind assist in my opinion is more dangerous than dealing with the wind itself. No safe!
The van has a cross wind assist mode. When it activates it aggressively activates only one front wheel brake so dramatically that the van dives down and swerves out of the lane into the adjacent lane. The front wheel happened to be on wet pavement and it was chattering from braking so hard and not getting traction. I passed a slower motorcycle on the road and the crosswind assist almost caused me to run him off the road. The problem has not been reported to the dealer because i have read on several forums that dealers wont do anything about it. many people are complaining about this and it…
Tried to drive over Wolf Creek Pass in Colorado. About halfway up, the vehicle started losing power and eventually lost all power. The engine was running but even with the pedal to the floor it was totally unresponsive. This put us in a dangerous situation as I had to park on the side of the road with huge drop offs and semi trucks. I managed to turn it around to come down the pass coasting. The engine finally became responsive again at lower altitude. The yellow “check engine” icon was on when this started. Managed to come back to Pagosa Springs and shut it down several times and re started…
The contact owns a 2024 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 65-70 MPH, the vehicle stalled without warning. The contact attempted to depress the accelerator pedal however, the vehicle revved but failed to respond. The contact was able to pull to the side of the emergency lane. The contact had called the dealer at that point who advised the contact to turn off the vehicle and lock the vehicle, then reopen and restart the vehicle to reset the computer system. The contact completed the instructions, and the failure did not reoccur. The contact stated that…
The drive shaft to front differential (part # A9070410-09-00) in MY23 and MY24 Sprinter AWD has structural flaw in the sense that: (1) it is so short that the shaft can easily fall off during normal road conditions. (2) the clip and O-ring to secure the A9070410-09-00 is not strong enough to handle the normal stress of this driver shaft. If A9070410-09-00 falls off, severe vibration occurs and the Sprinter can only drive 2mile/hour or even stop functioning. There is a good chance that the driver can get stuck in the middle of nowhere without the reach to any help. This is a SERIOUS design…
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2024 Mercedes-Benz Sprinter: questions owners ask
Is the 2024 Mercedes-Benz Sprinter reliable?
NHTSA data alone cannot rate reliability, but it shows what owners reported. Owners filed 16 complaints with NHTSA about the 2024 Mercedes-Benz Sprinter; the most common categories were service brakes (3, 18.8%), electrical system (2, 12.5%), fuel/propulsion system (2, 12.5%). There are 2 safety recalls. 1 complaint mentions a crash, 1 mentions a fire.
What are the most common problems with the 2024 Mercedes-Benz Sprinter?
Across 16 owner complaints filed with NHTSA, the categories mentioned most often are service brakes (18.8% of complaints), electrical system (12.5% of complaints), fuel/propulsion system (12.5% of complaints), power train (12.5% of complaints), seat belts (12.5% of complaints). One complaint can name several components.
Does the 2024 Mercedes-Benz Sprinter have any recalls?
Yes. NHTSA lists 2 recalls for the 2024 Mercedes-Benz Sprinter; the most recent (campaign 25V135000, 2025-02-28) concerns Parking Brake. Recall repairs are free at a franchised dealer; check your VIN at nhtsa.gov/recalls.
Why does my 2024 Mercedes-Benz Sprinter stall, lose power or shut off while driving?
3 of the 16 owner complaints NHTSA has on file for the 2024 Mercedes-Benz Sprinter (18.8%) describe the engine stalling, losing power or shutting off while driving. One owner wrote: "Tried to drive over Wolf Creek Pass in Colorado. About halfway up, the vehicle started losing power and eventually lost all power. The engine was running but even with the pedal to the floor it was totally unresponsive." (NHTSA complaint 11612146, September 2024). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Check your own Sprinter
Counts are a starting point, not a verdict: popular models collect more complaints because more of them are on the road, and NHTSA does not verify individual reports. To see whether a recall is still open on your car, enter your VIN at nhtsa.gov/recalls (U.S.) or your registration at check-vehicle-recalls.service.gov.uk (UK). Had a safety problem? Report it to NHTSA; complaints are what trigger investigations and recalls.
Data: NHTSA Office of Defects Investigation recall and complaint databases (public domain), DVSA vehicle recalls (Open Government Licence v3.0), EU Safety Gate alerts (© European Union), retrieved October 25, 2026. Model year 2024 only; combines NHTSA's entries for SPRINTER 1500, SPRINTER 2500 12 PASSENGER VAN, SPRINTER 2500 15 PASSENGER VAN, SPRINTER 2500 CARGO VAN, SPRINTER 2500 CARGO VAN (LWB), SPRINTER 2500 CARGO VAN (SWB), SPRINTER 2500 CREW VAN (LWB), SPRINTER 2500 CREW VAN (SWB), SPRINTER 2500 PASSENGER VAN, SPRINTER 3500 CREW VAN, SPRINTER 3500XD CARGO VAN and SPRINTER 3500XD CREW VAN.