Problem Lookup āŗ Ram āŗ Promaster City āŗ 2017
Car problem report
2017 Ram Promaster City problems, recalls and owner complaints
What the 2017 Ram Promaster City has been recalled for and what owners report, from official government data. Updated October 25, 2026.
- 3safety recalls
- 76owner complaints
- 2crash reports
- 4fire reports
- 0injuries reported
76 complaints, against an average of 26 for the other 6 Ram Promaster City model years.
Every Ram Promaster City model year with its number of owner complaints. Pick a year to compare.
What goes wrong with the 2017 Ram Promaster City?
The components named most often in the 76 owner complaints. One complaint can name several, so the shares can add up to more than 100%.
What symptoms do 2017 Ram Promaster City owners describe?
Found by reading the text of all 76 owner complaints. Tap a symptom for the answer, a real owner quote and any related recall.
- Have any 2017 Ram Promaster City vehicles caught fire?8 owners Ā· 10.5% Ā· Recall 17V824000
- Why is the check engine light on in my 2017 Ram Promaster City?7 owners Ā· 9.2%
- Why is my 2017 Ram Promaster City burning or losing oil?7 owners Ā· 9.2%
- Why do the headlights or taillights fail on my 2017 Ram Promaster City?7 owners Ā· 9.2%
- Why does my 2017 Ram Promaster City stall, lose power or shut off while driving?6 owners Ā· 7.9%
- Why does my 2017 Ram Promaster City overheat?3 owners Ā· 3.9%
- Has the 2017 Ram Promaster City had transmission failures?3 owners Ā· 3.9%
- Why does my 2017 Ram Promaster City smell of burning or smoke?3 owners Ā· 3.9% Ā· Recall 17V824000
Has the 2017 Ram Promaster City been recalled?
3 U.S. safety recalls. Repairs are free at a franchised dealer; some are done over the air.
Equipment Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Fix: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Equipment: Other: Labels Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Risk: The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.
Air Bags: Side/Window Chrysler (FCA US LLC) is recalling one model year 2017 RAM ProMaster City vehicle manufactured on November 5, 2016. This vehicle has side curtain air bags that may not inflate properly in the event of a crash.
Risk: If the side curtain air bags do not inflate properly, the vehicle occupants are at an increased risk of injury in the event of a crash.
Fix: Chrysler has notified the owner, and a dealer inspected the side curtain air bags, free of charge. The recall began January 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S95.
What do 2017 Ram Promaster City owners report?
12 of the 76 complaints, the most recent for the most-reported components, as the owners wrote them. NHTSA removes names and VINs; long reports are trimmed. CarHooq has not verified individual claims.
COMPONENT FAILED: Left transmission mount bracket and its fasteners on a 2017 RAM ProMaster with 3.6L V6 Pentastar (sales code ERB) and 62TE 6-speed automatic (sales code DG2). At least one bracket-to-transaxle bolt sheared. The bracket separated from the transmission, the powertrain dropped on the driver side, the left front CV axle pulled out of the transaxle, and transmission fluid loss occurred. The transmission case casting also appears cracked at the bracket mounting boss. All failed components are preserved and available for inspection. SAFETY RISK: Failure occurred during LOW-SPEEDā¦
Odometer Fraud. The contact purchased a 2017 Ram Promaster 1500. The vehicle was purchased on February 16, 2024. The contact stated that at the time of purchase, the mileage was 84,000. The vehicle was taken to Valvoline, where the odometer was reported in 2018 February 2023 at 346,000. The contact purchased a Carfax report, which indicated that the mileage was 346,544 in January 2023. In addition, the dealer was made aware of the discrepancy, and the contact was informed that the vehicle would be collected, and the sale would be voided; however, the down payment would not be returned.
Vehicle is failing oil consumption test at 97,571 miles. They are saying itās burning excessive oil due to failed piston which ran had an open recall for . Iād like my vehicle to be considered for oil consumption test and possible motor replacement.
The contact owns a 2017 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 19V818000 (Equipment, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I am the original owner of a 2017 Dodge ProMaster made by Chrysler. My vehicle is currently at a dealership waiting for a complete transmission. I had to have it towed there as this issue happened while I was driving. Luckily, I was not far from home. The van is no longer under warranty at 5 years or100,000 miles. I purchased it new in May 2018. It has only 37000 miles on the odometer. There was a recall unrelated to this problem and fixed. In the beginning I had to Contact Chrysler Customer Service per my dealer who gave me their Customer Care number. I was given a case number by a lowerā¦
The windshield cowl on this vehicle is poorly designed, allowing water intrusion from multiple points. This is not a minor leak but a severe design flaw that creates immediate and dangerous safety hazards while driving, particularly at highway speeds. The most critical issue is water pouring directly onto the serpentine belt and pulley system. While driving at highway speeds in heavy rain, I lost power steering after water intrusion caused the belt to slip. This sudden loss of steering assist made the vehicle extremely difficult to control, especially in traffic and during turns. Another majorā¦
Went to use the brakes and they would not work. Had to swerve into a ditch to stop. ABS and Traction issue.
Thereās already a recall on the engine cooling fans. I was driving on the freeway when the cooling g fans failed causing overheating and major damage to the engine, specifically the head gasket, thermostat, and radiator. I took it to the dealer after finding out about the recall. They replaced the fans but are still not working correctly. They also refused to repair the other damages that were caused due to the recall part failure. I use my vehicle for work and have been unable to work for more than 2 weeks now due to the damages and have had to decline a lot of work in that time. This isā¦
Was not notified that my Ram Promaster 2017 needed two recalls when purchasing it from an official Ram dealership in 2020 with 35k miles on it. Now, at 90k miles I'm having to replace a radiator and cables that failed as a result of the coolant fan being replaced. Took it to two separate shops (first shop couldn't lift it) which both confirmed that my radiator experienced failure and caused electrical faults including blowing a 60amp fuse because this part was not replaced. I never was notified by Ram over the phone regarding this issue or from the dealership I purchased it from. Now, I'mā¦
The contact owned a 2017 Ram Promaster 3500. The contact stated that after parking the vehicle on the side of his house, he received an alert from a sensor camera attached to his home. When the contact checked the alert, he saw that the vehicle had caught fire. The contact immediately called the fire department and they were able to extinguish the fire once they arrived. No injuries were reported. The contact sustained property damage side of his garage and the siding of the garage had become warped due to the fire. The vehicle had yet to be removed from the property and had been deemed aā¦
We purchased 4 of these Dodge promasters about 4 years ago. During the first year we were replacing headlights about every 2 months. Dodge told us that we needed to use their "heavy duty" bulbs. These bulbs seem to last about 1 year. They have a 2 year warranty on original purchase, so after 2 years we have to pay again. This last time the bulb blew it also melted the housing the bulbs sits in. We were required to replace the assembly and the bulbs. I believe Dodge has a voltage issue causing premature bulb failure and now creating a fire hazard. Headlights should not burn out in a year!
THE HEADLAMPS HAVE BEEN REPLACED MULTIPLE TIMES, WAY MORE THAN THEY SHOULD NEED. WE REPLACED THE DRIVERS SIDE LOW BEAM IN DECEMBER 2019, APRIL 2020 AND NOW IT IS IT OUT AGAIN - NOVEMBER 2020. IN ADDITION, THERE ARE NO WARNING LIGHTS TO LET THE DRIVER KNOW THE LOW BEAM LIGHT IS OUT. OUR VEHICLE ONLY HAS 44800 MILES ON IT. PLEASE INVESTIGATE AS HEAD LANPS ARE EXPENSIVE.
2017 Ram Promaster City: questions owners ask
Is the 2017 Ram Promaster City reliable?
NHTSA data alone cannot rate reliability, but it shows what owners reported. Owners filed 76 complaints with NHTSA about the 2017 Ram Promaster City; the most common categories were engine (27, 35.5%), electrical system (24, 31.6%), power train (14, 18.4%). There are 3 safety recalls. 2 complaints mention a crash, 4 mention a fire.
What are the most common problems with the 2017 Ram Promaster City?
Across 76 owner complaints filed with NHTSA, the categories mentioned most often are engine (35.5% of complaints), electrical system (31.6% of complaints), power train (18.4% of complaints), exterior lighting (10.5% of complaints), service brakes (6.6% of complaints). One complaint can name several components.
Does the 2017 Ram Promaster City have any recalls?
Yes. NHTSA lists 3 recalls for the 2017 Ram Promaster City; the most recent (campaign 17V824000, 2017-12-21) concerns Equipment. Recall repairs are free at a franchised dealer; check your VIN at nhtsa.gov/recalls.
Have any 2017 Ram Promaster City vehicles caught fire?
8 of the 76 owner complaints NHTSA has on file for the 2017 Ram Promaster City (10.5%) describe the car catching fire or melting wiring. A related recall exists: campaign 17V824000 (equipment). The fix: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. One owner wrote: "The vehicle rpm reved up and then total loss of power then the vehicle caught fire wile driving down the road. Flames came out under dash and in engine compartment." (NHTSA complaint 11529348, June 2023). Recall repairs are free at a dealer; check your VIN at nhtsa.gov/recalls.
Why is the check engine light on in my 2017 Ram Promaster City?
7 of the 76 owner complaints NHTSA has on file for the 2017 Ram Promaster City (9.2%) describe the check engine light coming on. One owner wrote: "Both cams need to be replaced. Upon doing internet research and talking with the service advisor this is a very commom problem and recalls have been done on other years but not 2017." (NHTSA complaint 11573013, February 2024). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Why is my 2017 Ram Promaster City burning or losing oil?
7 of the 76 owner complaints NHTSA has on file for the 2017 Ram Promaster City (9.2%) describe excessive oil consumption or oil leaks. One owner wrote: "Vehicle is failing oil consumption test at 97,571 miles. They are saying itās burning excessive oil due to failed piston which ran had an open recall for . Iād like my vehicle to be considered for oil consumption test and possible motor replacement." (NHTSA complaint 11703640, December 2025). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Why do the headlights or taillights fail on my 2017 Ram Promaster City?
7 of the 76 owner complaints NHTSA has on file for the 2017 Ram Promaster City (9.2%) describe headlights, taillights or brake lights failing or condensation in the lamps. One owner wrote: "We purchased 4 of these Dodge promasters about 4 years ago. During the first year we were replacing headlights about every 2 months. Dodge told us that we needed to use their "heavy duty" bulbs. These bulbs seem to last about 1 year." (NHTSA complaint 11432883, September 2021). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Why does my 2017 Ram Promaster City stall, lose power or shut off while driving?
6 of the 76 owner complaints NHTSA has on file for the 2017 Ram Promaster City (7.9%) describe the engine stalling, losing power or shutting off while driving. One owner wrote: "The vehicle rpm reved up and then total loss of power then the vehicle caught fire wile driving down the road. Flames came out under dash and in engine compartment." (NHTSA complaint 11529348, June 2023). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Why does my 2017 Ram Promaster City overheat?
3 of the 76 owner complaints NHTSA has on file for the 2017 Ram Promaster City (3.9%) describe the engine overheating or coolant loss. One owner wrote: "The windshield cowl on this vehicle is poorly designed, allowing water intrusion from multiple points. This is not a minor leak but a severe design flaw that creates immediate and dangerous safety hazards while driving, particularly at highway speeds." (NHTSA complaint 11648025, March 2025). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Has the 2017 Ram Promaster City had transmission failures?
3 of the 76 owner complaints NHTSA has on file for the 2017 Ram Promaster City (3.9%) describe transmission failure, slipping or a replaced transmission. One owner wrote: "I am the original owner of a 2017 Dodge ProMaster made by Chrysler. My vehicle is currently at a dealership waiting for a complete transmission. I had to have it towed there as this issue happened while I was driving. Luckily, I was not far from home." (NHTSA complaint 11650681, March 2025). If it happens to your car, check your VIN for open recalls at nhtsa.gov/recalls and report the problem to NHTSA; complaints are what trigger investigations.
Why does my 2017 Ram Promaster City smell of burning or smoke?
3 of the 76 owner complaints NHTSA has on file for the 2017 Ram Promaster City (3.9%) describe a burning smell or smoke. A related recall exists: campaign 17V824000 (equipment). The fix: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. One owner wrote: "01/29/2020 sunlight 1 dodge promaster with 9000 miles at 9am pst errupted in flames. a security camera caught the event on camera, 9am pst." (NHTSA complaint 11306443, February 2020). Recall repairs are free at a dealer; check your VIN at nhtsa.gov/recalls.
Check your own Promaster City
Counts are a starting point, not a verdict: popular models collect more complaints because more of them are on the road, and NHTSA does not verify individual reports. To see whether a recall is still open on your car, enter your VIN at nhtsa.gov/recalls (U.S.) or your registration at check-vehicle-recalls.service.gov.uk (UK). Had a safety problem? Report it to NHTSA; complaints are what trigger investigations and recalls.
Data: NHTSA Office of Defects Investigation recall and complaint databases (public domain), retrieved October 25, 2026. Model year 2017 only.